About The Role
Essential duties and responsibilities
1. Work closely with the Credit Control Team and appropriate stakeholders to ensure minimal impact on cash collection.
2. Responsible for addressing any customer queries, whilst actively seeking solutions to ensure customer expectations are met by providing clear and concise billing information.
3. Ensure that invoicing is accurate and issued in a timely manner.
4. Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner and making sure the credit note log is kept up to date.
5. Ensure Project Invoice Proposals are checked and issued.
6. Manual Invoicing of Azure, AWS, and Google usage billing.
7. Issue Hosted Voice and Voice Call Usage Billing.
8. Ad hoc Manual invoicing (Not Messina), i.e., SFI charges and eFax.
9. Manage and action tasks on the Billing Dashboard.
10. Issue Domains billing and responsible for maintaining the renewals spreadsheet.
11. Manage the AR Approvals inbox.
12. Maximised cash collection.
13. Appropriate ledger ageing and debtor days.
14. Providing an excellent customer experience throughout the commercial relationship with the customer ensuring a high-level customer engagement and a consistent approach.
15. The resolution of customer queries.
16. Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner.
17. All statements, reminder letters and termination of services letters to be issued in accordance with Claranet UK’s Credit Control procedures.
18. Support Auditors requests.
19. Providing billing calculations, including final invoicing and issue where appropriate.
20. Ensure all bespoke billing reports are issued in a timely manner.
21. Assist Accounts Receivable with cash analysis when required.
22. Building effective relationships with customers and attend customer calls discussing complex billing requirements or invoice queries.
23. Liaise with both internal and external customers promptly
24. Undertake additional ad hoc duties as directed by the Credit Manager.
Teams to collaborate with
25. Customer Success & Growth – assist with billing queries and figures
26. Finance – action billing enquiries and invoicing requests
27. Legal, Compliance & Procurement – monthly meetings discussing accounts with a Legal Banner and seeking advice regarding complex issues and legal impact
28. Order Processing – Order Approvals, Novations and Data Quality
29. Customer and Product PMO – resolve customer queries in respect of delivery discrepancies
About You
Behavioural competencies – organisational and behavioural fit
30. Demonstrable commercial acumen, with good understanding of the key elements of Claranet UK’s services.
31. Highly motivated, pragmatic, and energetic team player with a positive, determined, driven and can-do attitude.
32. Ability to work cross-functionally.
Critical competencies – technical fit
33. Excellent verbal and written communication skills.
34. Good Excel skills and desire to learn.
35. Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines.