Customer Service & Purchasing Coordinator Salary : £28,000 Location: Hams Hall, Birmingham Hours: Monday–Friday, 8.30 am - 4.30 pm - 30 minute lunch break. Type: Permanent, Full-Time, Office-Based Benefits 28 days holiday (including bank holidays) increasing to 33 days after 5 years’ service Option to buy up to 5 extra days holiday per year Company sick pay Save As You Earn Scheme Enhanced Maternity and Paternity Pay Comprehensive Learning & Development programmes Pension Plan Job Summary We are seeking a proactive and personable Customer Service & Purchasing Coordinator to join our clients team. This role combines customer service responsibilities with purchasing support, ensuring outstanding orders are actively followed up and customers are kept informed. The ideal candidate will have excellent communication skills, strong organisational ability, and a confident, professional manner when dealing with customers. Key Responsibilities Providing updates on outstanding orders and delivery timelines to customers Liaise closely with the Purchasing team to track and chase overdue or delayed orders Proactively follow up with suppliers to obtain accurate and timely information Communicate clearly and professionally with customers, particularly in situations involving delays Maintain accurate records of customer interactions and order updates Provide general office administrative support as required Assist the Purchasing department with administrative tasks Be trained to provide cover for the Purchasing Manager during periods of leave Skills & Experience Required Previous experience in customer service, office administration, or a similar role Confident and professional telephone manner Strong communication and interpersonal skills Ability to manage customer expectations with empathy and clarity Good organisational skills and attention to detail Ability to work collaboratively across teams Proactive approach with strong problem-solving skills Competent in standard office software (e.g., Microsoft Office) Personal Attributes Friendly, approachable, and professional Resilient and calm under pressure, especially when dealing with delayed orders Reliable and adaptable, with a willingness to learn new responsibilities Customer-focused with a commitment to delivering excellent service Training & Development Full training will be provided on internal systems and processes Opportunity to develop purchasing knowledge and skills Job Ref: GS1440 Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.