Overview Veetee is a global ambient foods and rice company, a major supplier to retailers, wholesalers, and other food manufacturing businesses. We have two factories and three warehouses in Rochester, Kent, one manufacturing site and corporate office in India, and a Sales & Distribution team in the USA. Here's what you'll be doing: * Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally. * Responding to incoming support requests in person, over the telephone, and via the firm’s IT helpdesk. * Troubleshooting hardware and software issues across a range of devices including laptops, desktops, printers, and mobile devices. * Assisting with the installation, configuration and maintenance of software applications, operating systems, and hardware systems. * Maintaining accurate records of IT issues and resolutions in the IT helpdesk. * Providing training and guidance to colleagues on IT best practices and use of software systems. * Monitoring the email quarantine system. * Liaising with external IT providers to resolve issues where necessary. * Assisting with user account management and system security tasks as required. * Documenting IT processes and maintaining accurate inventory records. * Working with the IT Manager to ensure the smooth and secure running of all IT systems and equipment. Basic Troubleshooting: * Password resets. * Printer issues. * Internet connectivity. * Email access problems. * Software installation guidance (standard apps). First Point of Contact: * Respond to user queries via phone, email, chat, or ticketing system. * Log all incidents and service requests accurately. Requirements: * A strong team player with the ability to work independently when necessary. * A keen interest in IT and staying up to date with the latest trends in technology. * Ability to manage multiple tasks and prioritise effectively. * Professional, courteous, and adaptable, with a proactive approach to IT challenges. * Strong interpersonal skills. Ability to communicate effectively with colleagues of all levels, external suppliers and clients. * Motivated, with a creative approach to problem-solving and a keen eye for detail. * 3 GCSEs or equivalent including Maths and English. Further Details: 9am - 5:30pm Monday - Friday In office