Job Summary
Thank you for your interest in the position of Patient Pathway Assistant. Please take time to read the job description and person specification attached.
We are looking for an individual who has excellent people skills with experience in reception work, administration, and telephone appointment centre. The ideal candidate will join our large, busy and friendly Radiology Admin Team.
This role will include performing specialised reception cover, booking specialised imaging appointments and administrative duties, as well as dealing with queries face‑to‑face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department, and therefore you must be confident in dealing with people at all levels.
The role will cover the Basildon Hospital site, which includes Orsett Hospital, Brentwood Community Hospital, St Andrews Billericay and Thurrock Community Diagnostic Centre. The candidate must be able to travel to these sites.
Desired qualities: experience in a patient/customer facing role; excellent telephone manner; attention to detail; work accurately and calmly under pressure; high level of computer literacy; ability to multi‑task; excellent time‑keeping; flexibility to cover colleague absence and change days/hours if needed.
**Please note this vacancy may close early due to the number of applications.**
Main Duties
This is a 37.5 hour per week role, covering various shifts across 5 days from Monday to Sunday. Shift patterns and weekend work apply. Our department is open from 8am to 8pm. Example shifts include 8am‑4pm, 9am‑5pm, 10am‑6pm, 12pm‑8pm. All shifts are on a rota.
The role covers different reception areas and a call centre within the main Basildon site and four off‑site locations, requiring travel between sites such as:
* Basildon Hospital – Main X‑Ray department
* Ultrasound Department
* CTC Reception
* Courtyard MRI and CT
* Maternity Ultrasound reception
* Orsett X‑ray Department
* St. Andrews Centre, Billericay
* Brentwood Community Hospital – X‑ray Department
* Thurrock Community Diagnostic Centre, Grays
The role will also be based at Basildon Hospital but may require cross‑site coverage at Southend or Broomfield Hospital.
Main duties include: reception work – checking patients in and out, handling queries, and booking appointments.
About Us
Our ambition is to deliver excellent local and specialist services, to improve the health and well‑being of our patients, and to provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be, recruiting the finest staff and offering more employment opportunities across our Trust.
Details
Date posted: 30 December 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 per annum (pro‑rata for part‑time)
Contract: Permanent
Working pattern: Full‑time
Reference number: 390‑CSS‑BA‑9959
Job locations: Basildon, SS16 5NL
Job Responsibilities
Are you looking for an exciting Radiology Patient Pathway Assistant – Receptionist / Booking Clerk role using your unique qualities? We want to hear from you. For full details, please see the attached job description.
Person Specification
Education
Essential
* Good level of general education, e.g. GCSEs or equivalent
* Good literacy – demonstrated through minimal mistakes on application
Desirable
* Qualification in administration
Experience
Essential
* Reception experience
* Experience working with the public
Desirable
* Experience as receptionist in NHS or healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.
Employer Details
Mid and South Essex NHS Foundation Trust
Basildon
SS16 5NL
Website: https://www.mse.nhs.uk
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