* Overall Purpose:
Smooth running of the control room, monitoring of CCTV and various other systems located within the control room. Management of contractors, the control of vehicle movement in and out of service areas. Providing direction, guidance and support to other employees, ensuring a professional service to all internal and external customers.
Candidate Profile:
* Excellent communication skills essential, both written and oral
* Experience in working within a team as well as on you own
* Front Line SIA licence – Door Supervision (Essential)
* Computer literate, knowledge of Microsoft office
* CCTV SIA Licence (Essential)
* First Aid Certificate (Preferable)
* Excellent time management
* Ability to operate in a pressurised environment
* Attention to detail
* Demonstrable proactive and professional approach to security
Job Specification
Rate: £12.90
Shift Start: 0700
Shift Finish: 1900
Breaks: 3x 30 minute breaks to be taken when operationally suitable.
Rotation: 4 Days on 4 Days off
What is expected of the controller during the shift is as follows:
* Monitor CCTV
* Monitor the fire system
* Monitor the Car Park System
* Monitor BMS
* Answer incoming calls (Internal & External)
* Ensuring all documentation is kept up to date
* Incident Management
* Use of Radio Systems
Main Duties
Operations
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
* To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodology and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* To maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* To call emergency services and Communication Centre to report all incidents.
What we are looking for
* Previous Security Experience
* SIA License