We are delighted to be partnering with a leading global manufacturer of engineered sensing technology based in the northwest in the recruitment of a customer service advisor.
The business has been developing highly advanced sensing technologies for more than 80years, delivering valuable data for a wide range of systems, including appliances, heating, motor vehicles and aircraft.
On a growth trajectory the business is looking to appoint a customer service advisor to be the primary point of contact for its customers.
Reporting to the customer service manager you will be the go-to person for all customer inquiries, resolving issues and ensuring positive experience for all products and services.
Responsibilities:
Purchase Order :
1. Accountable for timely and accurately inputting PO information into Oracle.
2. Coordinates customer requested ship dates with Production, Production scheduling, Material Planning, and Inventory Control department to achieve mutually acceptable ship dates.
3. Escalation of Material / Capacity / Quality Constraints.
4. Monitors open order reports and makes inquiries on orders that may present production problems for customers affecting on time delivery to customer requested in planned dates.
5. Inventory management: maintain the customer's Safety / Consignment stock at the agreed levels by monitoring actual inventory levels, customers expected demand and actual production orders.
6. Regular review of the customer demand patterns, forecast and delivery performance to optimise Inventory Planning parameters.
7. Regular review of customer demand patterns, forecasts, and delivery performance to optimise inventory planning parameters.
Customer Experience & Satisfaction:
8. Act as a liaison between internal departments and customers and all departments involved with delivery, pricing, and any other customer requirements.
9. Build and improve relationships with customers to improve procedures and cooperation between the customer and the business.
10. Be the voice of the customer within the company.
YOU:
11. Experience working in a customer service role, i.e. - call centre environment.
12. Experience in managing ERP systems such as Oracle.
13. Knowledge MS OFFICE, PULL, JIT, KANBAN
14. Customer focus and customer satisfaction.
15. Personable and proactive
Benefits:
16. Salary of up to £35k DOE
17. Flexible working hours
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.