Overview
Position: Administration First Line Manager
Location: Peterborough (PE2)
Shift patterns: Monday-Friday. Day-time hours (start time: Between 08:00-09:00am)
Contract Type: Permanent (Full-Time)
Rev up your career as an Administration First Line Manager in Finished Vehicle Solutions! We're on the lookout for a spirited leader who loves streamlining processes and boosting efficiency. If you're ready to drive success in a fast-paced environment and have some fun along the way, join us and make a real impact!
About Finished Vehicle Solutions:
Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.
We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!
What does the role entail?
As part of your normal duties, you will:
* Co-ordination with Workshop operations ensuring the timely completion of daywork and events
* To prioritise & allocate workloads to team to offer balanced workload across team
* Carrying out weekly invoicing reports of all workshops financial data ensuring correct charges to all customers
* Conducting 1-2-1's, return to work interviews, disciplinary investigations and other management tasks in line with company policy
* Monitoring operational resourcing requirements ensuring you have the correct levels for the operational staff to meet requirement
* Creating a positive team environment, overseeing daily operations, delivering customer centric solutions, and resolving conflicts
* Create Customer Centric working relationship with Brand Account Managers
* Key room management and reporting completing regular audits
What do we need from you?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
* Previously experience within a Team Management/First Line Manager position is essential
* Automotive/Dealership Industry experience would be desirable
* Able to conduct 1-2-1's, performance reviews, setting goals and delegating tasks along with providing coaching, where required
* Analytical skills with the ability to present data/information packs to stakeholders
* Strong communicator at various levels - ability to assess individual customer needs
* IT literate and able to adopt to new technologies
What We Offer
* Manufacturer Training: Receive comprehensive training from top automotive brands to enhance your skills and knowledge.
* Career Development: Take advantage of excellent career development opportunities within our growing organisation.
* Supportive Team Environment: Work alongside a friendly and experienced team of professionals who are passionate about what they do.
* State-of-the-Art Facilities: Utilise modern equipment and facilities designed to help you perform at your best.
Benefits
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
* Uniform provided.
* Flexible working hours
* Free on-site parking
* Hundreds of discounts (including retail, childcare + gym)
* Free confidential 24/7 GP service
* Cycle to work Scheme
* Affordable loans
* Generous enhanced pension scheme
* 24/7 employee support service for you and your family with access to free counselling and much more: care ers.dhl.com/global/en/dsc-benefits
Our Approach to Diversity & Inclusion
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: careers.dhl.com/global/en/diversity
Please be aware that interviews are provisionally scheduled to take place during the week commencing 22nd September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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