Overview
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!
Hours: 45 hours a week, 6 month contract, potentially could go permanent.
What You'll Be Doing
As an Office Administrator, we want you to bring your previous experience to the team. You'll be the first point of contact for our customers in the DLG Auto Services, collaborating with customers and the respective claims and internal functions to meet our high standards and customer needs. If you love to stay busy this role is for you.
* You will deliver high levels of customer contact and communications throughout the vehicle repairs.
* Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
* Identify, own, and handle the risks involved in running our business appropriate to the role, following the Direct Line Group risk framework.
* You will be accountable for your individual performance and also contributing to site performance.
What You'll Need
This is a permanent role reporting to the Office Manager. The future is exciting as technologies used in Body Shops are evolving, helping us reshape vehicle repair industry. We are excited to grow our teams and looking for people to join us as an Office Administrator.
All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service. We would like you to have had previous experience in a similar role with the following skills:
* 1+ years of experience in a customer service role
As you can imagine Health and Safety and working to industry standards is important to us. We ensure teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
* 9% employer contributed pension
* 50% off home, motor and pet insurance plus Green Flag breakdown cover
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK\'s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\'re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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