Starting salary for this role is £36,873 per annum based on a 36‑hour working week.
Our Offer to You
* 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
* Option to buy up to 10 days of additional annual leave
* A generous local government salary‑related pension
* Up to 5 days of carer's leave and 2 paid volunteering days per year
* Paternity, adoption and dependants leave
* An Employee Assistance Programme (EAP) to support health and wellbeing
* Learning and development hub with a wealth of resources
* Wellbeing and lifestyle discounts including gym, travel and shopping
* A chance to make a real difference to the lives of our residents
About the Role
IT & Digital is an inclusive and collaborative service that thrives on solving business challenges through innovative thinking and impactful delivery of new and emerging technologies. We are driving ahead with automation projects, business transformation and data insight, among other things – all of which generates changes to Surrey County Council's infrastructure, business applications and end‑user digital tools.
In our team you will learn something new every day and come into contact with lots of different people, services and technologies. You will become the local change expert and "critical friend" to project managers, technical leads, business stakeholders and suppliers/partners, helping to ensure that IT changes are introduced to our environment safely and without disruption to essential local services.
Responsibilities
* Manage the throughput of change requests, following standardised methods and procedures – such as workflows and process gateways
* Check that changes are compliant with standards, for example IT & Digital security, technical and architectural standards
* Assist with the smooth transition of Project and large‑scale work into the business‑as‑usual arena
* Use interpersonal and influencing skills to promote the services and support our team offers, and work with colleagues to design and implement improvements
* Exercise attention to detail and proactively learn about the IT environment in which changes are implemented
* Use knowledge of Microsoft 365 tools to collaborate and communicate effectively
Qualifications
* Proven written and oral communication and interpersonal skills with good negotiation and influencing skills.
* Ability to work collaboratively with internal and external partners/professionals.
* Ability to understand, meet and exceed customer expectations.
* Ability to work on your own initiative, with solution‑focused problem‑solving skills.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. We are committed to supporting you with any adjustments you need and warmly welcome you to join and help build a workplace where everyone belongs.
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