Purpose of Position:
Must have previous Experience
To deliver friendly and efficient service; to create a warm and welcoming atmosphere for all our guest and ensure they have a great experience;
our waiters are attentive to our guests needs and preferences, make recommendations and serve drinks and food accurately and efficiently according to Watersides standards.At all times waiters are expected to make our guests feel welcome, important and relaxed.
The ultimate goal of all employees is to deliver excellent customer service, creating a unique experience for the guest which makes them want to return; you should be positive, loyal and a proud ambassador of the Waterside.
Core Non-Negotiable Skills and Experience:
Great Personality
Customer service – a natural empathy to offer genuine customer service
Articulate and excellent spoken English
Previous experience in a semi-formal restaurant environment
Our People:
Always approach guests with a smile and help to create a great atmosphere.
Exceed our guests expectations by delivering service in a professional,
knowledgeable and accommodating way.
Remain calm, patient and polite if receiving customer feedback.
Are confident, self-motivated and demonstrate a passionate commitment to the business.
Are friendly, professional, honest, reliable and trustworthy.
Have good working relationships with everyone they come into contact with at work,
behaving in a friendly, courteous and professional way.
Bring a positive attitude to work, co-operating closely with team members.
Set a great example to new employees.
Key Duties and Responsibilities:
Report for duty punctually for every shift, in complete, clean uniform and sign in with their line manager.
To have a good knowledge and understanding of all food and drink menus to ensure the best service for the customer.
To prepare the restaurant for service following the established checklists for your role and as directed by the Duty Manager; make sure that everything is complete before service starts and inform Duty Manager if anything needs attention.
To communicate with the Duty Manager regarding any problems or issues with equipment, stock or with customers.
To serve food and drink, consistently achieving the established agreed standards of service.
To record all sales accurately.
As appropriate to your position, to be responsible for payments received from
customers and to account for these as directed at the end of your shift.
To ensure that a high standard of hygiene and cleanliness is maintained by following cleaning schedules and ongoing diligence during the shift and in set up and clean down.
To observe the Company's rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
To be aware of your responsibilities in respect of Health and Safety at Work and they follow all procedures in this respect and report to management any hazardous situation or accident.
To attend training sessions and team meetings as required and to be involved and contribute to these.
Job Types: Full-time, Part-time
Pay: £9.00-£13.50 per hour
Benefits:
* Employee discount
* On-site parking
Experience:
* catering: 1 year (preferred)
* Hospitality: 1 year (preferred)
* Customer service: 1 year (preferred)
* Bartending: 1 year (preferred)
Work Location: In person