Salary: £24,000 - 28,000 per year Requirements: Strong IT knowledge, ideally with experience in a professional services environment Familiarity with Microsoft technologies, including Office 365, Active Directory, SCCM, Group Policy, and Windows OS Exposure to telephony systems and AV support (e.g. Avaya, video conferencing tools) Confident diagnosing technical issues at 1st line level Certifications or experience with ITIL, Azure Fundamentals, Intune, and Windows Server are a plus Highly organised, proactive, and detail-oriented Strong teamwork ethic, self-motivated, and eager to learn Excellent interpersonal and communication skills with a customer-first mindset Responsibilities: Provide first and second-line support for IT applications and hardware Troubleshoot and resolve technical issues, escalating when necessary Assist with software installations, upgrades, and system maintenance Handle user queries via Teams, email, telephone, and face-to-face contact Accurately assess the urgency and impact of incoming issues Maintain clear, consistent communication with users throughout the resolution process Support mobile device administration using tools such as Intune Use remote management tools like ControlUp for laptop support Help identify recurring issues and contribute to longer-term IT solutions Adhere to established procedures, including escalation protocols and asset handling Technologies: Active Directory Azure Hardware Support ITIL Mobile Office 365 Windows Cloud More: We are a market-leading, award-winning professional services organization based in Central Bristol, offering a hybrid work environment with 2-3 days onsite each week. Currently, we are seeking an enthusiastic and technically capable IT Service Desk Analyst to join our dynamic IT team on a 12-month fixed-term contract, with strong potential for extension or permanent placement. This exciting role comes with a competitive salary, annual bonus, salary review, pension, life assurance, maternity/paternity leave, BUPA, and an initial 25 days holiday plus bank holidays, along with flexible working and a wealth of health-focused benefits. last updated 5 week of 2026