Role Description:
Pure Leisure Group is an established family business which has for many years now been a market leader in leisure and holidays in the U.K. The Company owns and operates holiday parks throughout the North West, Wales, Yorkshire, and East Anglia.
We are looking for a Head of Housekeeping / Receptionist to join our busy holiday park based at South Lakeland Leisure Village, Carnforth.
Duties will include:
* Day to day management of the park housekeeping teams and third party contractors, to provide the best holiday experience for our guests
* Developing and maintaining relationships with owners and holiday guests, from check in to departure, assisting with front of house checking in / out of our guests, creating great holiday memories for families.
* Supporting the Park Manager with their day to day management of the park
* Adhering to all Company administration and cash handling procedures
* Participate in head of department meetings
* Dealing with enquiries from Internal and external customers.
* Reception duties, resolving guest queries and answering the telephone and online enquiries.
* Processing site fee, holiday deposit and any other park service payments.
* To provide support to the on-site contract cleaners, to ensure the cleanliness of the Holiday Home accommodation is to a high standard.
* To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard.
* To ensure adequate bed linen and inventory packs are maintained at all times, and adhering to the Company Purchasing Policy for replacement stock.
* Ensure accommodation keys for each section are properly safeguarded and always accounted for.
* Create a guest focused culture within housekeeping.
* Any other duty as directed by the Directors / Park Manger commensurate with your role.
Key Requirements and Skills Required:
* Previous experience in a similar environment would be a distinct advantage.
* An excellent telephone manner
* Good time management
* Great customer service skills
* Computer literate
* Approachable and friendly
* Can work under pressure
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site gym
Work Location: In person