Porsche Customer Relations Hub Administrator Location : Porsche HQ Reading Contract : 1 2-Month Fixed Term (with potential to go permanent) Hours : Full-Time (37.5 hours/week) – Monday-Friday 0800-1800 (rotational shifts) * Fully office based until successful probation has been passed RAC & Porsche is looking for an experienced and proactive Administrator to join our Customer Relations team, embedded within the prestigious headquarters of Porsche Cars in Reading. This is a fantastic opportunity to work with one of the world’s most iconic brands, playing a key role in delivering exceptional service whilst building strong relationships across a premium automotive network. About the Role As a Customer Relations Hub Administrator, you’ll be at the heart of operations—providing efficient, accurate, and high-quality administrative support. You’ll work closely with Porsche Centres, internal teams, and customers to ensure smooth processes and a seamless customer experience. This is a varied and fast-paced role where no two days are the same. Key Responsibilities Manage administrative queries, including invoice checks and approvals Act as a central point of contact for customer enquiries via email and written correspondence Take ownership of the Porsche Vehicle Certification Programme, ensuring accuracy and timely processing Support Porsche Centres with car hire queries and logistics Manage team rotas and coordinate PC RH logistics Process goodwill invoices and resolve associated queries Handle incoming post and maintain accurate records of returned communications Manage vehicle information requests (e.g., Certificates of Conformity, Technical Data Sheets) Support the car hire process, including extensions and updates Prepare and distribute the weekly Parts Report Provide team support and cover for colleagues when required What We’re Looking For We’re looking for someone who is: Highly organised with excellent attention to detail A confident communicator who thrives in a team environment Able to manage multiple priorities in a fast-paced setting Customer-focused, with a professional and collaborative approach Proven e xperienced in administration (automotive or customer service experience is a plus) Why Join Us? At RAC, we value our people and recognise the contribution you make. When you join us, you’ll benefit from: ✨ Competitive salary & bonus scheme 27 days annual leave bank holidays Pension contribution up to 6.5% ️ Life assurance (up to 10x salary options available) Family-friendly policies & wellbeing support (24/7 confidential service) Car salary sacrifice scheme (incl. electric vehicles) FREE RAC Ultimate Breakdown Cover from day one ️ Ex c lusi ve discounts via Orange Savings portal FREE onsite parking ️ Subsi dis ed onsite restaurant complimentary refreshments Team ev en ts & opportunities to experience Porsche products Colleague Share Scheme (‘Owning it together’) Our Culture We’re committed to building a workplace that is inclusive, collaborative, and representative of the communities we serve. We welcome applications from people of all backgrounds, experiences, and perspectives. Ready to accelerate your career with Porsche and RAC? Apply now.