We're pushing for better, right here, right now. Every one of us has a crucial role to play as both drivers and enablers of change.
Parkinson’s UK is the UK’s leading charity for people with Parkinson’s. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we’re on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson’s, both now and in the future.
We’re now looking for ambitious, driven, and purpose-led people to join our team of ‘relentless doers’. To hear more about these exciting new changes and how you can play your part in our story, click here to hear from Ben Clarkson, Chief Finance and Operating Officer.
About the role
You’ll provide expert technical support and guidance on a variety of software and hardware used at Parkinson’s UK, working as a key member of the Technology Services Team.
You’ll help maintain a consistently high level of service, ensuring staff and volunteers receive timely, effective support to carry out their work efficiently.
What you'll do
* Provide support for IT-related incidents and problems, and be the escalation point for our Technology Support Analysts
* Manage and test our backup and recovery systems
* Manage our server estate, both on-premise and in Azure, ensuring all detected vulnerabilities are patched promptly
* Support and develop the more junior members of the Technology Services team
* Help secure our network through continuous improvements, and continue to maintain our Cyber Essentials Plus accreditation
What you'll bring
* Demonstrable experience in a 3rd line support role
* Excellent customer service skills and demonstrable experience of dealing with support queries
* Experience of managing and building virtual machines in Hyper-V and Azure
* Experience in creating Windows Gold images using appropriate tools
* Expert Google Workspace, Windows Server, Active Directory, Group Policy, SQL and messaging knowledge and experience
* A good understanding of networking concepts
If this opportunity sounds like you, we’d love to hear from you!
To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.
The in person/office attendance expectation for this role will be a minimum of 3 days in the office per week. You will need to be in the office 5 days a week for the first three months.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.