Overview
Job Title: Governance Manager
City: Telford
State/Province: Shropshire
Posting Start Date: 6/1/26
About Servaada, a Wipro company:
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role
Servaada, a Wipro company is looking for a Governance Manager. The Governance Manager is responsible for managing and delivering governance activities for assigned clients or corporate governance. The role ensures that effective governance forums operate as intended, reporting is accurate and timely, and issues are proactively identified, managed and resolved to support service quality, regulatory assurance and client confidence.
The role operates with moderate autonomy, making day-to-day governance decisions within agreed frameworks and escalating complex or high-impact issues as appropriate. Success is measured through high-quality governance reporting, effective issue management, strong client feedback and timely resolution of audit and regulatory matters.
Responsibilities
* Manage and maintain governance frameworks for assigned clients or corporate governance
* Lead governance forums, ensuring agendas, papers, decisions and actions deliver effective outcomes
* Oversee performance monitoring, including SLA and KPI reporting, ensuring accuracy and insight
* Manage governance reporting, MI and action tracking at an operational level
* Identify, manage and resolve governance issues, escalating complex or high-impact matters appropriately
* Lead incidents, audits and remediation activities within remit, ensuring timely closure
* Build strong client relationships and act as a key governance contact for assigned clients
* Liaise with Risk and Compliance functions to ensure alignment, appropriate escalation and assurance
* Support continuous improvement in governance processes and reporting quality
* Manage, support, coach and develop analysts and junior team members
Essential Skills
* Strong experience in governance delivery and reporting within a regulated or complex environment
* Proven capability in managing governance forums, actions and reporting cycles
* Strong stakeholder management and communication skills
* Experience overseeing performance metrics, including SLAs and KPIs
* Strong analytical and organisational skills, with attention to detail
* Ability to manage multiple priorities and deliver to deadlines
Desirable Skills & Qualifications
* Knowledge of the UK regulatory environment, particularly within financial services
* Governance, risk or compliance qualification (or working towards)
* Experience in pensions, life insurance, outsourcing or third-party service delivery
* Familiarity with governance tools, systems and reporting platforms
* Experience supporting audits and regulatory reviews
Personal Attributes
* Detail-oriented, organised and methodical in approach
* Proactive and solution-focused, with a strong sense of ownership
* Confident communicator, able to engage clients and internal stakeholders effectively
* Collaborative and supportive team member and people manager
* Calm and resilient when managing issues, audits and competing demands
Application of Individual Conduct Rules
Standard of conduct is reasonable under all circumstances relating to
* Must act with integrity
* Must act with due skill, care and diligence
* Must be open and cooperative with the FCA and other regulators
* Must pay due regard to the interests of customers and treat them fairly
* Must observe proper standards of market conduct
Equal Opportunities
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
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