Reports to: CEO and Head Coach
Direct reports: None
Role type: Full-time
Salary: 30-35k
This is a hands-on role at the centre of the organisation keeping both the team environment and the wider club operations running smoothly.
Birmingham Panthers is an ambitious, fast-growing sports franchise on a journey to become a leading name in women’s sport. We’re a small, entrepreneurial team where people take ownership, solve problems quickly and aren’t afraid to get stuck in.
This is a true 50/50 role:
• Operations Executive - helping build and run a professional, well-organised club environment
• Team Manager - ensuring players and staff are supported to perform at their best .
It’s a varied role where no two days look the same from setting up the office and supporting staff, to managing logistics and solving issues on matchday.
Key Responsibilities
Operations & Club Delivery (c.50%)
Office & Environment
• Take ownership of creating an office environment that people enjoy working in
• Manage day-to-day office needs (supplies, setup, organisation, general upkeep)
Operational Standards & Systems
• Work with the Performance and Operations functions to deliver and monitor against NSL operating standards
• Help introduce simple, effective processes that improve how the club runs
• Manage the contact us inbox and training queries
• Support the move towards a more professional, structured operation
Club Operations & Coordination
• Support the CEO with day-to-day operational priorities and organisation
• Manage practical coordination of meetings, logistics and internal planning
• Liaise with suppliers and partners to ensure smooth delivery of services
• Support the Community Lead with administration of outreach programmes
• Distribution of Kit to NSL, Pathway players and staff
Matchday Build-Up Support
• Support the Events Manager with specific pre-matchday tasks, including the coordination, and execution of activities leading up to each matchday
• Manage group bookings to ensure customer requirements are met and payments are received at least 30
days prior to each match
• Support in the distribution of tickets where required
People & Onboarding
• Support new starters (staff and players) with onboarding, IT setup, access, practical needs
• Help create a welcoming and well-organised environment from day one
• Monitor and maintain accurate, compliant employee HR, regulatory and EN required records and checks
Monitor and maintain supplier compliance records
• Support managers and HR through day-to-day ownership of employee related processes
Team Management & Player Support (c.50%)
Player Logistics & Welfare
• Act as the main point of contact for player logistics and day-to-day needs
• Coordinate transport, accommodation and wider logistics
• Support new player inductions (housing, local setup, practical support)
• Ensure all player HR and regulatory obligations are fulfilled by collecting and maintaining required
documentation, including ID, visa codes, payroll forms, and mandatory training records
Matchday & Travel Logistics
• Coordinate logistics for home and away fixtures (travel, schedules, accommodation where required)
• Support the Coaching team on a matchday
• Integral part of the team bench and facilitate pre and in match administration to officials.
Kit & Equipment Management
• Oversee kit allocation, preparation and availability
• Manage equipment inventory and storage
Training & Team Environment
• Attend selected training sessions to support delivery
• Support planning and administration of schedules and liaise with training venues and Univerisut Partner
• Build strong relationships with players, coaches and performance staff
• Support the Head Coach with operational needs around the team
General “Make It Happen” Support
• Take ownership of day-to-day challenges across the organisation
• Solve problems quickly and pragmatically
• Support wherever needed from organising spaces to last-minute logistics.
Key Characteristics
• Highly organised with strong attention to detail
• Practical, proactive and solutions-focused
• Comfortable working in a fast-moving, evolving environment
• Calm under pressure and able to adapt quickly
• Strong sense of ownership and accountability
• Personable and able to build trust across the organisation
Experience & Background
• Experience in operations, logistics, events or sport (preferred)
• Experience working in team environments is beneficial
• Strong organisational and coordination skills
• Comfortable managing multiple priorities and stakeholders
• Full driving licence preferred