Head of Professional Services (ERP, Sage X3) – Hampshire/Hybrid
£100,000-£110,000
Were proud to be partnering with a leading Sage solution provider on an exceptional opportunity for a Head of Professional Services. This senior leadership position plays a pivotal role in shaping how consulting and support services are delivered, driving excellence across ERP implementation, customer support, and operational performance. If you’re a strategic leader with a passion for building and managing high-performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career.
Key Responsibilities
• Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous improvement.
• Oversee the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget.
• Streamline processes to enhance efficiency, service quality, and operational excellence.
• Act as a trusted advisor and senior escalation point, strengthening long-term client relationships.
• Align service delivery with commercial objectives to support business growth and profitability.
• Collaborate with Sales, Project Management, and Support to ensure a seamless customer journey.
• Define and monitor KPI’s, utilisation, and revenue performance to drive continuous improvement.
• Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences.
• Champion knowledge sharing and best practice across all delivery functions.
About You
• Proven leadership experience with consultancy or professional services, ideally in and ERP or technology environment.
• Strong ERP expertise-preferably Sage X3 – with hands-on experience in implementation and project delivery.
• Skilled in consultancy best practice, project governance, and managing multiple complex engagements.
• Commercially astute with the ability to balance client satisfaction, team utilisation, and profitability.
• Excellent communication, stakeholder management and negotiation skills.
• Strategic thinker with a hands-on approach, resilience and problem-solving capability.
• Committed to customer success, continuous improvement and developing others.
• Leadership or project management certifications (PRINCE2, PMP) desirable.
This is an exciting opportunity to join an established and fast-growing organisation at the forefront of Sage ERP solutions. You’ll work with cutting-edge technology and innovative products that make a tangible difference to clients, while enjoying the autonomy to shape how services are delivered. You’ll be part of a collaborative, forward-thinking environment that values fresh ideas and professional growth. In return, you’ll receive a competitive salary, performance bonus, Healthcare Cash Plan, Employee Assistance Programme, volunteering leave and working flexibility.