Job Advert Are you ready to lead a team to success in the dynamic world of insurance claims? We're seeking a motivated and experienced individual to take on the role of Claims Team Leader. As a pivotal member of our team, you'll actively support, lead and develop a team of Home Claims handlers, ensuring exceptional customer service and driving success. What you will do in this role Conduct monthly coaching sessions to foster growth and development Listen to calls for recognition and improvement opportunities Oversee the household claims process from first notification of loss to payment approval, ensuring efficiency and customer satisfaction Create a positive team environment through praise and recognition Manage escalations and resolve issues promptly Analyse performance data to achieve KPIs and business success Your experience and qualifications Familiarity with insurance claims processing regulations Demonstrable leadership and team management skills Minimum 12 months' experience managing a claims handling team in a contact centre environment Strong knowledge of household insurance policies, coverage and claims procedures Proficiency in MS Office along with call handling, processes and systems Track record of achieving KPIs and company standards If you're ready to take the next step in your career and lead a team to success, apply now to become our Claims Team Leader. We offer a dynamic work environment, opportunities for growth and the chance to make a real impact in the insurance industry. Don't miss out - apply to join our team today