Senior IT Service Desk Analyst needed for a 6 month contract with a well-established not for profit based in Plymouth.
This is a hands-on role covering 1st and 2nd line support, with additional responsibility for problem management, root cause analysis, vendor liaison, and systems administration across core business applications.
You’ll also be involved in small project delivery and will be expected to contribute to ongoing service improvement. You’ll be comfortable managing a busy queue, owning incidents through to resolution, and working closely with both technical teams and end users across the business.
To be considered you’ll need:
* Demonstrable 2nd line support experience in a busy service desk environment
* Strong knowledge of desktop environments and core business applications
* Experience of incident and problem management, including root cause analysis
* ITIL Foundation or equivalent
* Good stakeholder management and communication skills
This role is urgent and we need candidates available to start within 1 week (1st May at very latest)
Initial 6 month contract
Please apply to discuss in detail