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Location Manager
Location: Croft Court, Durham
Hours: 7 hours per week
Salary: Up to £29,000 per annum pro rata
About the role
Working with different individuals every day, a Location Manager's job is incredibly varied, and no two days are the same. We connect with our communities in a variety of ways and when you join the housing team, you'll need a good balance of heart and head to manage property matters and relationships with your residents.
The Location Manager is pivotal to the success, safety and smooth running of a location and you will need to feel confident taking the lead on managing relationships with key internal and external partners and stakeholders.
Responsibilities:
* Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures.
* Managing any communal areas (for example: lounge, guest room, kitchen) and working with residents to enable them to love living in later life.
* Partnering with our property colleagues and contractors to ensure residents' homes are well maintained and repairs are completed to a high standard.
* Managing the location's budget and service charge accounts.
* Connecting with residents, signposting them to access health and social services.
* Promote inclusion in social events both internally and in the wider community and encourage residents to engage with Anchor through the resident involvement initiatives to ensure they have a voice.
* Building resident confidence by ensuring our residents' views are acted upon, managing expectations, and delivering on our commitments.
* Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout.
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
It's not important to have previous housing experience or worked with a vulnerable client group, having the right attitude, resilience, ability to problem solve with a willingness to learn will be key to success in this role.
Anchor - a great place to work
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we'll give you all the support you need.
Health & happiness:
* Gym, fitness and wellbeing discounts.
* Mental health support.
* Flexible working options.
Finance:
* Pension plan - contribute between 4% and 8% and we'll match it or better.
* Quick and easy pension transfer service.
* Savings and financial advice, loans, free life assurance.
* Discounts on shopping, holidays, phones, technology and more.
Career:
* Ongoing personal and professional development programme.
* Leadership Pathways online learning resources.
* Career progression and promotion opportunities.
To see our full range of benefits, check out our dedicated being well website.
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
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