As part of Counter Fraud and Compliance and Debt (CFCD), you will be at the heart of DWP’s front line operations, helping to change people’s lives and supporting CFCD’s purpose of fighting fraud in the welfare system.
Citizen and Data Reparation Services (CDRS) is a bespoke arm of CFCD focusing on reparation of benefit claims made using hijacked identities.
Our aim is to support colleagues to prevent fraud, error, and debt from entering our benefit systems and, where it can't be prevented, to enable it to be detected and corrected quickly.
This is an exciting and challenging opportunity to work within CDRS, involving reviewing fraud, error, and debt within the department. The role aims to help reduce fraud and error within the benefit system.
As the Data & Analysis Manager, you will play a key role in protecting and repairing a citizen’s benefit records where a fraudulent claim has been made using a hijacked identity.
You will be responsible for:
1. Collating and analyzing management information (MI), data interrogation, and analysis.
2. Analyzing large, complex data sets and using findings to influence hijacked identity processes.
3. Ensuring data analysis, movement, and storage comply with GDPR, challenging non-compliant processes, and delivering outcomes on time.
4. Leading a small, remote team of Executive Officers (EOs), transforming performance, and managing operational resources effectively to improve value for money and reduce inefficiencies.
5. Motivating, developing, and supporting your team through performance reviews, coaching, learning, and development.
6. Supporting your team with operational duties and adapting to process changes as CDRS expands and improves.
7. Building strong, sustainable relationships with internal and external stakeholders to achieve mutually beneficial outcomes.
8. Using your initiative and making sound decisions independently.
9. Identifying risks to performance and driving continuous improvement.
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