Director of Guest Experience – Luxury 5 Estate, Surrey
Location: Surrey
Salary: Negotiable
An incredible opportunity has arisen for an exceptional hospitality professional to join one of Surrey’s most prestigious luxury estates as Director of Guest Experience. This award-winning 5* property is renowned for its world-class service, stunning grounds, and unrivalled guest offering, and is now seeking a visionary leader to elevate the guest journey even further.
As Director of Guest Experience, you will be responsible for ensuring every guest enjoys a truly seamless, personalised, and memorable stay. You will oversee all aspects of the guest journey – from pre-arrival through to departure – setting and maintaining the highest standards of service excellence.
Responsibilities:
1. Leading and inspiring the Guest Experience team to deliver exceptional 5* service.
2. Acting as a visible presence across the estate, anticipating and exceeding guest expectations.
3. Developing innovative guest service initiatives that enhance the estate’s reputation for luxury.
4. Collaborating with other senior leaders to ensure a cohesive, guest-centric operation.
5. Handling VIP and high-profile guests with discretion, professionalism, and warmth.
6. Monitoring guest feedback and continuously driving service improvements.
Requirements:
7. We are seeking a passionate hospitality leader with:
8. Previous senior-level guest experience/rooms division or front-of-house management in a luxury 5* hotel, resort, or estate.
9. A proven ability to create and deliver bespoke, world-class guest experiences.
10. Exceptional communication and leadership skills, with a natural flair for people engagement.
11. Strong operational knowledge and commercial awareness.
12. A hands-on, approachable style combined with strategic vision.