Company Description
LEVEN is an innovative lifestyle hotel concept, with its first location in Manchester's vibrant Village neighborhood. Situated in a beautifully restored early 20th-century warehouse, the hotel offers spacious bedrooms and an inviting Lobby & Lounge. At LEVEN Manchester, guests can enjoy a home-away-from-home atmosphere, whether unwinding with a coffee or cocktail or finding a quiet spot to work. Designed for ultimate flexibility, the space caters to both guests and locals alike.
Role Description
This is a full-time, on-site Operations Manager role located in Manchester. The Operations Manager will oversee the daily operations of the hotel, ensuring smooth and efficient processes across all departments. Responsibilities include managing and mentoring the team, maintaining excellent service quality, ensuring guest satisfaction, optimizing operational procedures, and collaborating with team members to implement strategic goals for the business. The position also involves maintaining compliance with safety standards and building strong relationships with guests and vendors.
Qualifications
* Strong leadership and team management skills to motivate and guide staff effectively.
* Experience in operational planning, organizational structure, and process optimization within the hospitality or related industries.
* Customer service expertise, with the ability to resolve issues professionally and maintain high satisfaction levels.
* Proficiency in financial management, including budgeting, cost control, and performance monitoring.
* Excellent problem-solving capabilities and a proactive approach to identifying and addressing challenges.
* Exceptional communication and interpersonal skills to build relationships with guests, employees, and external stakeholders.
* Familiarity with health, safety, and compliance regulations in the hospitality industry.
* Previous experience in hotel management or operations is preferred.