Posted: 18 June
The role
BMW Service Advisor OTE £37,600 Passionate about delivering exceptional customer experiences? Looking to develop your career with one of the world's most prestigious automotive brands? Due to internal progression, Ocean BMW is looking for a professional and customer-focused Service Advisor to join our successful Aftersales team. This is an exciting opportunity to work in a fast-paced, premium environment where customer satisfaction is at the heart of everything we do. The Role As a BMW Service Advisor, you'll be the main point of contact for customers throughout their service and repair journey, ensuring they receive a seamless, professional experience from booking through to vehicle handover. Key responsibilities include: • Delivering outstanding customer service in line with BMW and Ocean Group standards. • Managing customer bookings, vehicle check-ins and handovers. • Keeping customers informed throughout the repair process. • Liaising with technicians, Workshop Control and Parts teams to ensure efficient workflow. • Presenting Vehicle Health Check findings and recommending additional work where appropriate. • Resolving customer queries professionally and effectively. • Maintaining accurate service records and documentation. • Contributing to customer satisfaction and departmental performance targets. About You We're looking for someone who: • Is passionate about delivering excellent customer service. • Communicates confidently and professionally. • Is organised, proactive and able to thrive in a busy environment. • Enjoys building strong customer relationships. • Works well as part of a team. A full UK driving licence is essential. Working Hours 42.5 hours per week Monday-Friday on a rotating shift pattern: • 7:30am - 4:30pm • 8:00am - 5:00pm • 9:00am - 6:00pm Saturday mornings on a rota basis (8:30am - 1:00pm) What We Offer • 30 days holiday including bank holidays • Company pension scheme • Employee car scheme • BMW manufacturer training and development • Genuine career progression opportunities • The opportunity to represent a world-renowned premium brand within a local family business setting. If you're looking to join a supportive team and build your career with BMW, we'd love to hear from you.
