The AA Royal Tunbridge Wells, England, United Kingdom
Claims Advisor role at The AA
Location: Tunbridge Wells
Work Style: Hybrid
Salary: £23,985 plus up to 10% annual bonus
Contract: Full time – permanent
Hours: 37.5 hours over 5 days a week, Monday to Sunday shifts between 07:15am – 10:45pm
Interviews: 1st October - 7th October 2025
Start Date: 20th October 2025
Do you get a kick out of solving problems? Are you energized by speaking to customers? You’ll become an expert in our products and someone our customers can really rely upon when they need us most.
You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA.
Responsibilities
* Using detailed scripts to gather information from the call and apply logic to assess the best course of action
* Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
* Pushing for better by using resources, tools and systems available to offer the best customer service
* Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
* Working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.
* Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
Requirements
A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly
A self-starter: you’ll be proactive taking pride and ownership in your work
A smooth operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
What we offer
* The opportunity to join and learn within a team that’s as driven as they are supportive
* 25 days annual leave
* 24/7 GP service
* Free breakdown membership
* Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
* Discounts on AA products including car and home insurance
* Access to employee inclusivity awareness networks
* Dedicated Employee Assistance Programme to support with mental health
* Worksave pension scheme with up to 7% employer contribution
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