Salary: £28,000 - 41,000 per year Requirements: Active SC Clearance or eligibility to undergo SC Clearance Strong technical skills Excellent problem-solving abilities Solid understanding of supply chain principles Experience in inventory management, equipment maintenance, and quality control Ability to handle incoming technical support incidents and requests Competent in management of personal call queue with timely closure Proficient in customer communication and ongoing updates Experience resolving a range of calls from simple to complex technical issues Ability to escalate calls to 3rd Line Team as necessary Team-oriented with a collaborative mindset Excellent customer service skills Experience working with internal teams such as Development and Projects Ability to perform software builds/re-builds on PCs and laptops Skilled in fixing hardware faults and installing hardware upgrades Responsibilities: Maintain the smooth operation of supply chain processes Handle various tasks related to inventory management Ensure equipment maintenance and quality control Manage incoming technical support incidents and requests Keep track of personal call queue and ensure timely closure Communicate updates to customers effectively Resolve calls ranging from simple password resets to complex server queries Escalate calls to the 3rd Line Team when necessary Collaborate closely with a skilled team of Engineers Provide excellent customer service in all interactions Work with internal teams such as 3rd Line Technical Delivery Teams, Development, and Projects Perform software builds/re-builds on PCs and laptops as necessary Fix hardware faults and install upgrades to client hardware Technologies: Hardware Support More: We are Experis, a global consultancy with a well-established team of over 1000 consultants working across 20 clients worldwide. Our UK operation is rapidly expanding with ambitious growth plans in the coming years. As part of the Manpower group, we collectively turnover $20 billion annually and pride ourselves on our personal approach to both clients and employees. We are passionate about training, technology, and career development, and offer benefits including a contributory pension scheme, medical and dental cover, 22 days holiday plus bank holidays, and more. This role is based at our Hursley location, working four days on and four days off. last updated 4 week of 2026