Responsibilities
* Greeting customers with a warm and friendly welcome
* Processing orders and requests in a timely and efficient manner
* Delivering our brand standards to a level our customers have come to expect
* Resolving challenges and enquiries with a customer‑centric mindset
* Receiving deliveries and replenishing displays to provide maximum product availability
* Ensuring your workspace and store is kept clean, tidy and welcoming
* Working with colleagues to deliver a culture of togetherness and teamwork
* Leaving our customers with a memorable experience worth coming back for
* Helping prepare the store, ready for the following day's trade
Requirements
We’re looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you’re adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.
Benefits
What we offer our Retail Assistants:
* Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
* Up to 60% colleague discount across our franchise partner brands
* Enhanced benefits, including sick pay, enhanced family‑friendly benefits and life assurance
* Flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work‑life balance
Employment information
* Hourly rates of pay may differ for under 18's
* This role internally is known as Customer Service Assistant
* Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period
We value equality, diversity and inclusion and welcome applications from all backgrounds and experiences. We are leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
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