The Opportunity
As part of our front office management team, you'll be the first point of contact for many of our guests arriving at our hotels.
1. Welcome with Warmth: Ensure your team greets guests with a smile, making their arrival experience smooth and memorable.
2. Lead with Positivity: Motivate your team through a positive and engaging culture, delivering exceptional hospitality service.
3. Engage & Delight: Let your personality shine as you engage in conversation with guests, making them feel welcome and ensuring they leave with a smile.
Why Join Us:
People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.
Benefits
4. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
5. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
6. Eye care
7. Free legal & money advice
8. Counseling sessions
9. Hospital & death benefit plans
10. Cycle to work scheme
11. Wellbeing tips and support fitness videos
12. Recipe ideas
13. Advice on keeping active and healthy living
14. Wellbeing podcasts and tv
15. Breathing exercises
16. 24/7 advice and support line
17. Team reward & recognition
18. Free meals on duty
19. Free parking
Ideal Candidate
20. YOU will be passionate about hospitality that’s a given
21. Experience in delivering exceptional customer service.
22. YOU will have at least 12 months management experience of working within a busy hotel front office environment.
23. Will have an authentic and passionate approach.
24. The ability to create a positive culture within the team.
25. Ability to drive and motivate teams with the ability to recognise and develop future stars.
26. Strong communication skills
Hotel
Located to the west of Derby, just three miles from the city centre and a 10-15 minute taxi ride from the main Derby train station, the Derby Mickleover Hotel, part of the Signature Collection By Best Western, offers an excellent location with superb transport links.
With the stunning Peak District National Park on your doorstep, it’s perfect for romantic strolls or seasoned walkers. You can also relive the drama of Pride and Prejudice by visiting the magnificent Chatsworth House or seek thrills with the family at nearby Alton Towers.
The hotel features 99 light, contemporary rooms, blending neutral tones with warm splashes of colour and superb bathrooms. This includes nine luxury suites and 15 good value family rooms.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.