Overview
Patch Engineering Manager - Peterborough
BT Group, Peterborough, England, United Kingdom
Why this job matters
Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
The purpose of this role is to lead a field team responsible for the build, maintenance and transformation of our networks infrastructure. This includes BT’s fixed and mobile networks, data centres, third party PoP sites and our radio rigging masts & towers estate. This infrastructure is consumed by all market-facing units to deliver end service to customers.
Our Field engineering team provides a 24 x 7 x 365 service in maintaining our network, which consists of over 5500 exchanges, 3600 radio stations, 26 core EE sites and 10 strategic data centres across the UK. The team is made up of engineers in Power, Electronics and Radio/Rigging engineering, plus a management team who lead and support those activities.
In your role as patch manager, you’ll lead a team of engineers to deliver the best service for our customers, while ensuring they have the tools, training and support they need. Personal & career development is a huge part of our culture, and you’ll be responsible for getting the best out of each team member, empowering them to achieve their goals. BT operates in a heavily regulated environment with Health & Safety as a top priority, and you’ll guide your team through change as we deliver an ambitious transformation plan.
This role is a mix of office and field based. Field-based travel will be across Peterborough and Lincoln.
What You’ll Be Doing
* Responsible for the health, safety and wellbeing of your team – including response to any out of hours duty of care escalations.
* Accountable for the delivery of all engineering work across a given patch, balancing resources across maintenance/repair, installation and regulatory compliance commitments.
* Accountable for the service performance of all exchanges, radio stations and data centres within your patch (measured by KPI/SLA success).
* Single point of contact for multiple delivery programmes, supporting the delivery of network build activity on key programmes (e.g., Fibre Cities, Optical/Ethernet services & 5G).
* Available Out of Hours as first line escalation for service incidents (or ensure appropriate cover by exception).
* Perform forward control point management during major incidents to direct actions for service restoration.
* Responsible for patch finances; managing operating budget including labour cost/overtime, consumables, travel/expenses, training, vehicles & more.
* Accountable for the physical state of operational equipment in buildings within their area and managing building fabric risks to conclusion.
* First point of contact for all escalations/complaints pertaining to exchange, radio or relevant data centre networks.
* Management of complex monthly delivery plans, motivating and mobilising the team to prioritise and meet customer commitments and key programmes.
* Support field performance optimisation, ensuring team members have the tools, equipment and training to perform effectively.
* Support change programmes through collaboration and engagement with team members and transformation projects.
* Support change deployment with team members to deliver and realise transformation projects.
* Responsible for all aspects of waste, fuel and emissions auditing (ISO14001) for sites within the patch.
Skills Required For The Role
* Inspiring and Engaging Leadership: leadership that empowers, includes, and fosters pride in our estate and work.
* Stakeholder Management: able to build mutually beneficial relationships across organisations.
* Communication Skills: clear, impactful communication and inclusive collaboration.
* Problem Solving: proactively addressing business problems with uncertainty and risk, including outages and complex challenges.
* High standard of working: high standards of work and ethics within the team and broader business.
* Personify our values: Personal, Simple, Brilliant in all actions.
* Business/Financial acumen: understanding business KPIs, SLAs and business cases.
Experience Required For The Role
* Knowledge of network and/or power architecture and topology.
* Working knowledge of Health & Safety, Environmental & Legal policies.
* Experience leading a geographically dispersed, multi-disciplined team; experience in a 24x7x365 operation is a plus.
* Management and re-application of internal and external qualifications/technical competencies.
* Experience with Transformation/Continuous Improvement in an operational environment.
* Knowledge of ISO9001, ISO45001 and ISO14001, as well as IOSH.
* Experience delivering and adapting to change in a fast-paced ops environment.
Benefits
* On target 10% bonus
* BT Pension scheme with employer contributions
* From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks at statutory rate
* Enhanced women’s health support
* 25 days annual leave (plus bank holidays), increasing with service
* Private virtual GP appointments
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
About Us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. We are progressing the UK’s largest digital infrastructure project and investing in 5G, fibre, and AI-driven improvements to connectivity. We aim to simplify systems, structures, and processes at scale while delivering value for customers and shareholders.
A note on applying: We encourage flexible working and will provide reasonable adjustments for the selection process if required. Don’t meet every requirement? We still encourage you to apply.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Telecommunications
Referrals increase your chances of interviewing at BT Group. Get notified about new Engineering Manager jobs in Peterborough, England, United Kingdom.
#J-18808-Ljbffr