Summary
Join Sanctuary Students and be part of an ambitious, supportive organisation that values teamwork and personal growth. You’ll support our housing teams to deliver efficient services while developing strong administrative, organisational and customer service skills in a real accommodation setting.
Wage
£16,489.20 a year
Training course
Business administrator (level 3)
Hours
35-hours per week - Monday to Friday, working hours TBC.
35 hours a week
Start date
Friday 1 May 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Learning vital office skills such as planning, organising, filing, processing and managing correspondence
* Maintain accurate and up-to-date resident files, tenancy records, and database entries
* File, scan, and organise documentation in line with data protection policies
* Act as a first point of contact for residents, visitors, and external partners via phone, email, and in person
* Provide clear and friendly information about housing services, appointments, and processes
* Help log and respond to queries, escalating issues to senior staff where necessary
* Ensure all records are handled in accordance with GDPR and confidentiality requirements
* Help maintain accurate logs of incidents, complaints, repairs, and service requests
* Answer phones, manage email inboxes, and schedule appointments or meetings
* Ensuring all placements are undertaken in line with legislative requirements and business protocols, promoting safe practices and to ensure the consistent delivery of services
* Contributing, as appropriate, to special programmes and projects in support of the Group’s objectives
Where you'll work
Cambridge
East Anglia
CB2 0SQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills
* Team working
* Creative
* Initiative