Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
As a Ford Pro Experience Consultant, you will be a strategic catalyst for change across the Ford Transit Centre Network in the UK. You will support commercial dealerships to evolve from traditional transactional sales and service to a productivity-led, always-on partnership model. Your goal is to embed the Ford Pro Experience, helping Transit Centres deliver maximum vehicle uptime, integrated digital solutions, and world-class support for commercial customers—particularly as fleets accelerate their transition to Electric Vehicles (EVs) and connected data ecosystems.
You will support dealerships on build on developing proactive, business-winning sales cultures. Your goal is to equip dealer teams with the skills to find new business, conquest fleets, and sell the complete Ford Pro ecosystem with an Uptime focus that drives productivity for business customers.
Role scope
This is a field-based coaching and consultancy role focused on transforming the Customer Experience (CX) and Culture at the Transit Centre level. You will build a deep understanding of the end-to-end commercial customer journey (from small business owners to fleet managers) and use strategic insights, performance data, and analytics to identify opportunities, influence leadership teams, and embed continuous improvement.
Working with stakeholders from Dealer Principals and Transit Centre Managers to frontline sales and service colleagues, you will deliver Ford Pro-prescribed agendas and tailor your approach to meet the operational demands of individual Transit Centres.
This role requires strong facilitation skills, commercial acumen, and the confidence to hold challenging conversations when needed—always with a constructive, "customer-uptime-first" mindset.
The Impact You'll Make (key Responsibilities)
Partner directly with Transit Centre Leadership Teams to build momentum and alignment on the Ford Pro strategy to build a proactive business development strategy, expanding the culture from retail-centric to B2B-focused.
Take ownership of key performance metrics and KPIs (e.g., Vehicle Uptime, Local fleet conquesting, Dealer Uptime Service activation, and CV customer loyalty), ensuring targets are achieved or exceeded.
Diagnose current commercial customer journeys—specifically focusing on the friction points between Sales and Service—and guide dealers to implement Ford Pro improvements.
Support the network to improve the Commercial EV purchase and ownership experience
Facilitate impactful workshops and working sessions to drive cross-department alignment between Sales, Service, and Parts to ensure a seamless "Always On" customer promise.
Deliver effective 1:1 coaching to Transit Centre leaders to strengthen their capability to sell "solutions" (uptime/productivity) rather than just hardware.
Act as an organisational change agent—setting goals, influencing behaviours, and embedding new ways of working that brings the sales and aftersales teams together and prioritise speed and efficiency for business customers.
Build strong partnerships with the Ford Pro Field team to prioritise and accelerate commercial performance opportunities.
Unify multi-disciplinary stakeholders to ensure the Dealer Uptime Service (uptime optimisation) promise is executed with consistency and high quality.
Encourage a growth mindset across teams, supporting improved performance, skills development, and talent retention within the commercial network.
Qualifications
What you'll bring (experience & qualifications)
3–5+ years proven experience in B2B Sales, Business Development, Key Account Management Or Business Transformation / Consultancy, preferably within the Automotive, Fleet, or Logistics sectors.
Proven experience in coaching, facilitation, and/or consultancy experience within CX, retail operations, or business development.
Track record of driving business change leading to uplifts in business CX outcomes
Demonstrable experience improving customer journeys in service-critical industries such as logistics, leasing, automotive fleet, or business consultancy.
Strong understanding of Commercial/B2B customer needs (Total Cost of Ownership, Uptime, Productivity) and how to translate these into dealer operational actions.
People leadership experience (e.g., managing teams or leading through influence) with the credibility to coach senior stakeholders and business owners.
Understanding of the commercial transition to EV, including charging infrastructure and telematics/software integration.
Proven ability to design and deliver engaging learning solutions, both in-person and online.
Strong business acumen—able to interpret commercial strategy and convert it into practical, frontline-ready execution.
Competencies & Skills
Proactive, collaborative team player with a continuous improvement and "solution-selling" mindset.
Strong coaching style with natural influencing, negotiation, and stakeholder management ability.
Analytical and process-oriented, with attention to detail and a bias for action (specifically regarding operational efficiency).
Excellent communication skills (written, verbal, and digital) with the ability to work confidently at all levels (Dealer Principal, Fleet Manager, Service Technician, and Internal Teams).
Confident facilitating groups and presenting in both online and offline environments.
Comfortable with constructive challenge and able to demonstrate candour with professionalism; strong executive presence.
Highly organised with effective planning and time management skills.
Strong PC literacy; confident using Microsoft Word, Excel, PowerPoint, and Teams as daily tools.
Additional Information
Working pattern & location
Full-time, Monday to Friday
Field-based across UK
Travel is essential, with approximately 70% time on the road (including time away from home)
Package & Benefits
Competitive salary (dependent on experience)
Company vehicle (medium size) with personal use option
Company contributory pension plan
Cashback healthcare scheme
Life assurance
Car salary exchange scheme
With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.