Company Description
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you!
By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Ready to discover more? Get in touch with us. We would love to hear from you.
Benefits & Perks
* Salary – £13.88 / hour
* Contract start date – 1st April 2026
* Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
* Talent gym access
* Stylish and functional uniform provided
* Complimentary meals on duty prepared by our creative chefs
* Discounted hotel rates worldwide in Accor Hotels
* Grow your skills and learn more through our Apprenticeship
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Explore limitless opportunities across 5,000 hotels in over 100 countries
* Participate in initiatives to build a more inclusive and sustainable world
* Many more benefits and perks (subject to availability and T&C)
Job Description
* Process and input group reservations following hotel reservations policy.
* Follow up on all groups from inquiry to actualization, and track payment and cancellation deadlines.
* Update and process any group’s agreed commission in a timely manner.
* Monitor room inventory to maximize room sales.
* Answer all group-related calls promptly, within 3 rings, using the specified greeting and ensuring all relevant information is obtained. In the absence of the individual reservations coordinator, also answer individual reservation calls.
* Monitor group room block status and update availability.
* Ensure all reservations are accurately actioned within the same working day.
* Check and update group rates in Opera Cloud as necessary.
If you feel you are the right candidate for the role, please click ‘apply’ now! We’d love to hear from you.
Qualifications
* Prior experience at reception or reservations is preferable but not mandatory.
* Clear oral and written communication.
* Exemplary time‑management and organizational skills.
* Problem‑solving abilities.
* Previous experience in a similar role is preferable but not required.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data
When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example, former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. As the data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf
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