Role: IT Service Desk Analyst – French Speaking
Location: Blackburn, BB1 2FA
Job Type: Full Time - Permanent
Salary: Up to £29,500
Bonus Scheme: Bonus Incentive
Company: EG On The Move
This role requires working hours between 7:00am and 3:00pm, Monday to Friday.
About the role:
We are looking for a French-Speaking IT Service Desk Analyst to join our dynamic IT team. In this role, you will provide first-line technical support to users across the business, including French-speaking sites and stakeholders. You will act as the primary point of contact for IT incidents and service requests, ensuring issues are logged, prioritised, and resolved in line with agreed Service Levels. The role involves delivering high-quality support across hardware, software, networking, and business applications, while communicating effectively in both French and English. Working within an ITIL-aligned framework, you will follow structured incidents and request management processes and contribute to continuous improvement within the Service Desk function.
What you’ll do:
Provide first-line technical support via phone, email, remote tools, and ticketing systems in both French and English.
Log, categorise, prioritise, and manage incidents and service requests within the ITSM tool, ensuring SLA adherence and proactive follow-up.
Diagnose and resolve hardware, software, operating system, and basic network issues; escalate complex or high-impact incidents as required.
Manage user account administration (password resets, access requests, onboarding/offboarding) and support device setup, configuration, and deployment.
Maintain accurate documentation, update Knowledge Base articles, and identify opportunities for service improvement.
Support major incidents, system upgrades, rollouts, IT initiatives, and IT asset tracking as required.
International travel (outside the UK) may be required on an ad hoc basis.
What’s in it for you?
Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:
Bonus Incentive
15% Food to Go Discounts – Greggs, Starbucks, Subway, Popeyes, Chaiiwala & Sbarro
Free on-Site Parking
Waterside Café – Freshly prepared meals everyday
On site Prayer and Ablution Facilities
Employee Assistance program
Support for mental and financial wellbeing
Life Insurance
Legal Assistance
Retail Discounts
Learning & Development Opportunities
Salary Sacrifice Pension
What we are looking for:
Fluent in French and English, with excellent communication and customer service skills.
Proven experience in an IT Service Desk/IT Support role, using ITSM/ticketing systems and working with ITIL-based processes.
Strong troubleshooting skills across Windows OS, Microsoft 365, basic networking (DNS, DHCP, TCP/IP), and user account administration (Active Directory).
Ability to prioritise workload and work effectively in a fast-paced environment.
ITIL Foundation certification and experience supporting multi-site or international environments.
Experience with remote support and endpoint management tools (e.g. TeamViewer, Intune, SCCM), ideally within retail or hospitality environments.
Be a part of it:
As EG On the Move grows, we’re excited to welcome talented individuals to our team. We are about building a workplace where expertise and growth come together. Here, your skills matter, and you’ll have the opportunity to make a real impact. Join us and be part of something meaningful!
Please note that this role requires a successful DBS check, which will be fully funded by EG On The Move.
INDPSJ