Position Summary
Seren Healthcare is entering an exciting new phase of growth, and we are seeking a proactive, entrepreneurial Registered Manager to oversee our Barry branch, which we have recently acquired. This key role involves not only maintaining high standards of domiciliary care but also leading the branch's development into supported accommodation services. Reporting directly to the CEO, the Registered Manager will oversee daily operations, develop new service models, enhance regulatory compliance, and facilitate sustainable growth. The ideal candidate will be a strong operational leader and strategic thinker, capable of stabilising current services while building for the future. They will refl ect Seren's core values of empathy, excellence, and integrity, ensuring that every person we support lives in a safe and empowering environment that we proudly call home.
Role and Responsibilities in detail
1. Service Delivery & Compliance
a. Lead the full operational delivery and future transformation of the Barry branch. Ensure the safe, effective, and person-centred delivery of domiciliary care services, while laying the foundations for CIW-compliant supported accommodation.
b. Oversee all aspects of day-to-day service delivery, ensuring that individuals receive care rooted in dignity, independence, and purpose.
c. Stabilise the newly acquired service, embedding Seren's values, systems, and quality standards.
d. Lead the branch's readiness to register and deliver supported accommodation, in alignment with CIW regulations and Supporting People frameworks.
e. Ensure all care plans, risk assessments, medication records, and safeguarding measures are consistently reviewed, actioned, and audit-ready.
f. Drive consistent service quality and regulatory compliance through a culture of accountability, continuous learning, and proactive risk management.
g. Monitor satisfaction and outcomes across all services, ensuring that user voice and lived experience inform and shape improvements.
h. Ensure that all new referrals are onboarded within 12 weeks using the Seren pathway, with family feedback mechanisms activated after onboarding.
2. Team Leadership & People Management
a. Build and lead a high-performing branch team, setting the tone for a culture of accountability and growth. As this is a newly acquired service, a key priority will be to establish strong people systems and embed Seren's values-driven leadership ethos from the ground up.
b. Lead the cultural integration of the Barry branch into Seren's wider organisational values and practices.
c. Implement a robust induction and supervision framework tailored to the needs of a transitioning team.
d. Embed a culture of refl ective practice, feedback, and continuous improvement through regular supervisions, appraisals, and competency-based spot checks.
e. Drive staff engagement, morale, and retention by investing in professional development, wellbeing initiatives, and clear career progression pathways.
f. Ensure all mandatory and specialist training is delivered, tracked, and updated, building the team's readiness for both domiciliary care and future supported accommodation service delivery.
g. Role model relational, values-led leadership, fostering trust, accountability, and a shared commitment to excellence.
3. Operational & Financial Management
a. Drive operational excellence and financial discipline to ensure the Barry branch is stable, compliant, and positioned for sustainable growth.
b. Lead the full range of day-to-day operational functions while embedding robust systems, processes, and reporting mechanisms.
c. Establish consistent operational routines across the branch to ensure that quality, safety, and performance standards are met daily.
d. Manage staffing levels, rotas, and on-call arrangements to balance care continuity, cost efficiency, and staff well-being.
e. Implement Seren's operational systems (including rostering, payroll reconciliation, and time tracking) with rigour and transparency.
f. Maintain full oversight of all client documentation, including care plans, medication records, and risk assessments, to ensure accuracy, completeness, and audit-readiness.
g. Proactively identify operational risks, capacity challenges, and compliance gaps, taking corrective action and escalating to the CEO as needed.
h. Prepare high-quality reports and briefings for internal stakeholders, CIW, and commissioners as required. i. Lead weekly branch operations meetings to review service user updates, safeguarding flags, staffing levels, and performance data.
4. Business Development & Strategic Growth
a. Act as the strategic lead for the Barry branch's growth and diversification, expanding Seren Healthcare's presence, influence, and service offering in South Wales. This includes driving the planning, registration, and rollout of supported accommodation services while maintaining strong external partnerships.
b. Lead the branch's expansion into supported accommodation, overseeing registration processes, housing compliance, partnership development, and delivery model design.
c. Conduct local needs analysis to identify service gaps and emerging opportunities across housing, health, and social care.
d. Build and maintain high-trust relationships with CIW inspectors, commissioners, local authority leads, and other key stakeholders.
e. Proactively generate and convert referral pipelines, positioning the Barry branch as a trusted partner for high-quality, community-based care and housing support.
f. Represent Seren Healthcare at strategic forums, network meetings, and sector engagements to raise visibility and influence policy and funding agendas.
g. Contribute to the development of tender submissions, funding bids, and new service proposals, ensuring the Barry branch remains commercially viable and mission-aligned.
5. Quality Assurance & Governance
a. Establish and lead a culture of excellence, accountability, and continuous improvement, ensuring the Barry branch consistently meets and exceeds regulatory and organisational standards.
b. Embed Seren's Quality Framework across all operational practices, with a strong focus on proactive learning, service user voice, and regulatory compliance.
c. Lead on the preparation and delivery of branch-level audits, spot checks, inspections, and peer reviews, ensuring findings are followed through with rigour and transparency.
d. Implement feedback loops that capture insight from service users, families, and staff, and translate this into tangible service improvements.
e. Ensure all incidents, complaints, compliments, and safeguarding concerns are recorded accurately, investigated promptly, and addressed in line with internal procedures and CIW expectations.
f. Work collaboratively with Seren's Quality Lead and Senior Management Team to strengthen governance systems, build audit-readiness, and identify branch-level risks and blind spots.
g. Maintain up-to-date evidence portfolios for CIW inspections, commissioner reviews, and internal quality checks.
h. Maintain oversight of health and safety protocols, including infection control and essential stock levels, in line with CIW expectations.
6. Out-of-Hours Responsibilities
a. Provide confident, values-led leadership outside of standard working hours to ensure safety, continuity, and responsive care at all times. As part of the senior leadership team, the Registered Manager will be expected to lead and respond during critical situations, including evenings, weekends, and bank holidays.
b. Participate fully in the on-call leadership rota, acting as the primary decision-maker in urgent operational, safeguarding, or staffing matters outside of core hours.
c. Provide in-person support in exceptional circumstances, such as critical staff shortages, safeguarding escalations, or service disruptions, including stepping into care delivery roles if necessary.
d. Ensure robust handovers, documentation, and debriefs are completed after any out-of-hours incidents to support continuous learning and accountability.
e. Maintain visibility and confidence among staff during on-call periods, modelling calm, solution-focused leadership under pressure.
Person Specification
Essential
● Minimum 3 years' experience managing domiciliary care or supported living services.
● Level 5 Diploma in Leadership for Health and Social Care (or willingness to complete within 12 months).
● Demonstrated ability to meet and maintain CIW compliance and lead through inspections.
● Strong leadership and team management skills, with the ability to motivate and retain staff.
● Experience in budget management, financial reporting, and resource planning.
● Knowledge of safeguarding, MCA/DoLS, and Welsh social care legislation.
● Excellent interpersonal and communication skills across diverse stakeholders.
● Proficient IT skills (email, rostering systems, report writing).
● Driver with access to a vehicle.
Desirable
● Experience developing or registering supported accommodation services.
● Familiarity with Supporting People funding or housing-related support frameworks.
● Experience with service growth, tender writing, or commissioner engagement.
● Experience managing staff teams of 15+ across dispersed services.
What We Offer
● Competitive salary ranging from £35k to 38K dependent on experience.
● 5.6 weeks annual leave
● Flexible working arrangements within reason
● Employer pension contribution
● Opportunities for leadership development and accredited training
● A values-driven team committed to inclusion, integrity, and impact
Job Type: Full-time
Pay: £35,000.00-£38,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person