Westmorland and Furness Council is seeking to recruit a Recovery Officer to work within the Revenues Team. This is an exciting opportunity to become part of Westmorland and Furness Council’s Revenues and Benefits service. In this role, you will be assisting with the collection and recovery of Council Tax, Business Rates and the Bid levy in accordance with Legislation and the Councils policies and procedures. You will have excellent communication skills and able to discuss debts in a polite, professional and sensitive way. You will need to put our customers at the heart of everything you do, and provide advice and assistance in person, by telephone or other communication channels. You should have previous experience within a Revenues or Benefits role and ideally be proficient in the use of a Revenues system. Remote/hybrid working will be considered for the right candidate. Who we are looking for… Have experience of working in a local authority Revenues/Benefits Team Possess a good knowledge of recovery Regulations and an ability to comply with those Regulations. Be educated to GCSE or equivalent or extensive experience of working in Revenues. Have a working knowledge of a Revenues System Have excellent communication skills with a range of different audiences. Be able to work on your own initiative. Have the ability to provide technical advice and guidance to customers, colleagues, and external organisations, in the most appropriate way. A flare for working with systems and well-developed ICT skills, with an ability to learn new systems quickly. Ability to work under pressure and meet strict deadlines with high levels of accuracy. Ability to deliver high standards and good customer service. What can we offer you Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk) Would you like to find out more? For further information about this role, such as responsibilities and essential criteria please view the below attachments: Post Specification Role Profile If you have any queries about this role or would like an informal chat about this opportunity, then please contact David Jones at david.jones@westmorlandandfurness.gov.uk or on 01229 876560. To apply please click the Apply Now link below.