Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation? You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to provide essential 1st and 2nd line support across the business. This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team. Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent What does the role involve? * Delivering 1st and 2nd line support to end users across desktop, network, and business systems * Managing helpdesk tickets and ensuring timely resolution of issues * Installing, maintaining, and upgrading IT hardware and software * Setting up and removing user accounts in line with company policies * Maintaining accurate asset and support documentation * Participating in a weekend support rota (typically 1 in 4) What we’re looking for: * Experience in an IT support role (ideally 1st/2nd line in a busy environment) * Working knowledge of Windows OS and Microsoft Office * Excellent communication skills with a strong customer service focus * Ability to explain technical issues in simple terms * Strong troubleshooting skills and a methodical approach to problem-solving * A flexible, team-oriented mindset with a genuine interest in emerging technologies What’s on offer: * On-site working in a collaborative and friendly team * £competitive * A varied role with excellent opportunities for learning and development * Free on-site parking and additional company benefits If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you