Sandwell Children’s Trust has a 12-month fixed term contract for a Service Support Officer based at the Hollies Contact Centre, to provide Business Admin Support throughout the service.
The role is to support a busy Family Centre with all aspects of administration. The role includes reception duties, greeting visitors face to face, call handling and message taking, dealing with incoming and outgoing post, issuing and maintaining petty cash, managing shared inboxes and dealing with requests from Family Support Workers. You will be responsible for supporting new employees with the use of equipment and using the in‑house Children’s system to obtain information and uploading documents to Children’s records.
Hours & Location
Hours - 37 per week. This post is office based at the Hollies Contact Centre, Smethwick.
Contract
12 months fixed term contract.
Benefits
* Generous annual leave of up to 29 days, plus 5 additional days for long service recognition.
* Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
* You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
* We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
* Flexible working patterns that suit you and all of our roles have well‑defined career progression.
About you
* Will hold NVQ Level 2 in Business Administration or equivalent.
* Be able to demonstrate previous experience of working in a business admin role.
* You need to be IT literate with experience of using Microsoft Office packages.
* Have good communication and telephone skills.
* Have good organisational skills and ability to prioritise your own workload.
* You must also be able to work independently and work well as part of a team.
Requirements
Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.
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