Overview
Job title: Customer Sales Advisor
Employer: Serco
Location: Oak Tree and Water Meadows Leisure Centre, Nottinghamshire, England, United Kingdom
Working hours: 30 hours per week; Friday 12:00–16:00; Saturday and Sunday 09:00–16:00; Monday 11:00–19:00; Tuesday 12:00–17:30
Salary: up to £19,099 per annum + Commission + Excellent Benefits
Responsibilities
* Help grow Serco leisure gym membership and swim lesson programme.
* Based mainly at Oak Tree leisure centre & Water Meadows; cover local sites as needed.
* Deal with customers face to face and over the phone; meet daily sales targets and KPIs in line with individual and site performance.
* Identify opportunities for lead generation through outreach to meet sales targets and support the active communities programme.
* Engage with inactive people and support staff as needed.
* Assist other staff at times.
* Contribute to a safe, fun, and professional working environment with access to leisure facilities, discounts, and development opportunities.
About you / Qualifications
* Previous experience dealing with customers face to face and over the phone in a busy environment, including sales experience.
* Good communication and customer care skills; ability to work under pressure; cash handling and maintaining customer records; good telephone manner; comfortable with IT systems.
* Proactive, innovative, self-motivated and target-driven.
* Desirable: driving license for travel between sites.
* Desirable: Level 2 or 3 Fitness Instructor qualification.
Benefits
* Free membership at the Centre and heavily discounted use of classes and facilities.
* Free safeguarding training and DBS check.
* Excellent development and training opportunities.
* 6% employer matched pension contribution.
* Up to 21 days annual leave (pro rata) plus public holidays.
* Life assurance up to 2x base salary.
* All Leisure Benefits (moreleisure.com).
Other
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. The Trust is committed to equal opportunities; applicants should contact the Recruitment Team on 0345 010 4000 for queries or additional time in submitting an application. DBS check where appropriate. Google Chrome is the preferred browser to access Serco careers website.
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