As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.
The role aims to provide a safe and comfortable environment, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns Monday to Friday: 08:00 – 15:30, 09:00 – 16:30, 10:30 – 18:00, 11:30 – 19:00. Additionally, you will work on a rotational Saturday shift every 6 weeks from 08:00 – 15:30.
We offer hybrid working, with at least two days per week based at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.
Your responsibilities include answering calls, case managing repairs, and working closely with the Property Services team to support colleagues across the estate. You will manage workflows to ensure timely progress and find solutions for requests outside standard processes.
Minimum requirements include telephony-based customer service experience, excellent communication skills, IT literacy (MS Office including Excel), multitasking ability, and resilience.
Our customer-first behaviors are:
* Feel what customers feel - Empathize and understand customer needs
* Say it straight - Communicate honestly and clearly
* Push for better - Challenge mediocrity and seek continuous improvement
* Get it done - Prioritize impactful actions and take accountability
Show how these behaviors resonate with you in your application.
At Nationwide, we are purpose-driven, customer-focused, and committed to supporting our members. If you’re inspired by fairer finances and making a meaningful impact, apply now by attaching your CV and answering a few questions. We will contact all applicants after the closing date.
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