Medical Secretariat Training Lead
Leaders in Oncology Care, Harley St, W1G 6AF
Full-Time, 37.5 hours per week
Permanent
Opportunity to work from home post probation (not set days and depending on training needs)
This role will work with the Deputy Medical Secretary Manager to develop and deliver the strategy, operational plans and agreed actions for medical secretary and practice manager training, development and process improvement. In this role you will work with the Harley Street Campus team to identify training needs in line with operational needs and organisational priorities.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a training role – but to us, you’ll be part of a dedicated team with a shared purpose: improving lives every single day.
What you'll do:
1. Design and deliver a comprehensive training programme for new starters and existing staff.
2. Deliver classroom, virtual, and one-to-one training sessions, ensuring all staff are proficient in using all systems and tools.
3. Build, test and maintain accessible training materials including e-learning modules, tip sheets, videos and podcasts.
4. Provide floating support across departments, ensuring consistent training delivery, identifying and addressing training gaps.
5. Coordinate rooms and resources for training sessions.
6. Act as a buddy for all new starters, providing guidance, support, and helping them integrate into the team and organisation.
What you'll bring:
7. Experience in training delivery within a healthcare setting, ideally with knowledge of medical secretary and practice manager roles.
8. Hands-on experience using a range of tools to create training materials.
9. Strong organisational skills from scheduling sessions to managing resources.
10. Strong communication and interpersonal skills.
11. Ability to build relationships and support staff through their learning journey.
Why HCA UK?
Originally founded over 50 years ago by Dr. Thomas Frist, HCA has become one of the world’s leading healthcare providers. In the UK, we’re a top provider of privately funded healthcare and have invested over £500 million in cutting-edge treatments, technology and facilities. You’ll benefit from a wide range of perks and development opportunities, including:
12. 25 days holiday (plus bank holidays), with the option to buy or sell additional leave
13. Private Healthcare Insurance for treatment at our world-class hospitals
14. Enhanced pension scheme and life assurance from day one
15. Season Ticket Loan, Cycle to Work scheme and critical illness cover
16. Discounts across 800+ retailers and exclusive packages at The Portland Hospital
17. Supportive culture with a focus on career growth, wellbeing, and flexibility
Our Culture and Values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and experiences each of us bring. When you feel seen, heard and supported, you can be your best – for our patients and each other.
We live by four core values:
18. Unique and Individual – We value everyone’s individuality
19. Kindness and Compassion – We treat everyone with empathy and respect
20. Honesty, Integrity and Fairness – We are open, transparent and just
21. Loyalty, Respect and Dignity – We build trust and treat all with care
Reasonable Adjustments
We’re committed to equity and accessibility. As a Disability Confident employer, we’ll support you through any reasonable adjustments needed in both the recruitment process and the workplace.
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