Who we are
We attract over 1 Million visitors a year to our Five visitor centres, located in some of the most stunning locations around Wales. We offer a wide range of facilities and activities, including water sports, mountain biking, angling, walking and a great cup of coffee or tasty meal in our cafes which have some of the best views in Wales. Our visitor centres provide a unique opportunity for us to engage with our customers and visitors in a beautiful environment, whilst reinforcing our brand identity We are also proud of the important role that our visitor centres play in delivering our education, conservation and biodiversity ambitions.
There has never been a more exciting time to join us. Over the past five years, we have been investing in our visitor centres to improve facilities and the offering to our customers. We continue to roll out our multi-million pound improvement programme across existing sites and are planning new recreational facilities for the future.
Our ambition is to create a sustainable future for our visitor attractions as hubs for visitor enjoyment, health & wellbeing, reconnecting people with our beautiful environment.
Good to know
1. We are looking for our Senior Instructor to cover a minimum of four shifts / week each.
2. Our operating hours are from 6.30am - 8.30pm. We require a combination of early, daytime, evening and weekend shift cover from April - September 2026 (6 months contract).
3. Starting ASAP (training days to start ASAP - ideally completing a couple of weekends before the 2026 season commences).
4. Job base location: https://llys-y-fran.co.uk/
For an informal discussion about this role, please contact: kai.thomas3@dwrcymru.com and enter the job ID [8254] in the subject title line.
Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
Who you’ll work with
Internal
• Activity Manager
• Deputy Activity Manager
• Activity Instructor
• Activity Assistant
• Receptionist
• Visitor Attraction Staff
External
• Members of the public
• School, youth and community groups
• Local landowners and farmers
About you
Qualifications
5. A Water sport National Governing Body qualification (e.g. RYA Senior Instructor, British Canoeing Coach, UKCC Level 2 Coach), or be working towards one of these, along with prior experience
Experience
6. Supervising and motivating a team
7. Managing and implementing health & safety records and procedures
8. Working with the general public
9. Delivering water or land activities to individuals and groups of different ages and abilities
Knowledge & Skills
10. Enthusiastic about putting our customers first every day
11. Ability to work independently and on own initiative
12. Excellent communication and interpersonal skills
13. IT literate – we use a variety of computer systems which we will teach you
14. Ability to communicate effectively in spoken and written English
15. Always honest and professional
What you’ll do
You’ll join a great team of colleagues at the Visitors Centre. A flexible approach and team work is essential. You will be a key Member of the activity team and able to communicate in an enthusiastic, knowledgeable and helpful way to visitors, advocating for Welsh Water at all times.
You will help develop a business plan to ensure growth, success and sustainability. You will deliver effective leadership and advocate key development of your team.
You will be required to follow high levels of health and safety and deliver best practise at all times ensuring customers have a memorable experience.
You should have a proven success at building relationships with both internal and external customers, dynamic and able to communicate in a constructive and knowledgeable way, projecting a positive / professional image of Welsh Water at all times
Job Description: Duty Instructor – Activity Centre
Overview
As a Duty Instructor, you will play a key role in ensuring the smooth operation of our Activity Centre, delivering exceptional customer experiences while maintaining the highest standards of health and safety, and professionalism. This is a hands-on leadership role requiring flexibility to work evenings, weekends, and bank holidays. Our Activity Centres are open 7 days a week.,
Key Responsibilities
Operational Supervision & Safety
16. Oversee daily activity operations, ensuring compliance with Welsh Water’s Health and Safety Management Systems.
17. Supervise the activity team and maintain accurate safety documentation.
18. Ensure the safety of all visitors, staff, and participants in land and water-based activities, following company procedures for incident reporting.
Leadership & Team Development
19. Act as a role model for the activity team, providing guidance, training, and support to deliver high-quality activities.
20. Assume full responsibility for the centre and team in the absence of the Activity Manager or Deputy Manager.
Customer Service & Communication
21. Deliver outstanding customer service by maintaining professionalism and water safety standards.
22. Respond promptly and professionally to activity enquiries and group bookings.
23. Communicate enthusiastically and knowledgeably with visitors, promoting a positive image of Welsh Water.
Equipment & Site Maintenance
24. Maintain high standards of equipment care, repair, and cleanliness to ensure availability and safety.
25. Support site upkeep, including reservoir safety, biosecurity, litter picking, and building maintenance.
26. Follow routines for opening and closing the site, including cash handling and managing equipment issue and return.
Community & Business Support
27. Assist with conservation, educational, and recreational activities, including open days and events.
28. Collaborate with third-party organisations such as wildlife charities and volunteer groups.
29. Provide cross-departmental support when required (e.g., café or Ranger team).
Benefits
We have great benefits, including:
· Staff Discounts at our visitor attractions
· Full training given and uniform provided
· Beautiful working location
· Flexible working hours
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019.
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