RELIEF Retail Security Officer
Locations: Milton Keynes, Northampton, Aylesbury areas
Pay: £13.97 per hour
Requirements:
* SIA Door Supervisor and CCTV licence required
* Retail experience is essential
* Must have full UK driving licence and own vehicle; travel includes circa 30 miles radius each way
* Minimum 8‑hour contract
* Flexible to work any day/time, available to pick up shifts at short notice
Paid breaks.
Job Overview
You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self‑development, all whilst upholding both Mitie and our client's reputation. As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.
Main Duties
* Use ASCONE to maintain the security of the site
* Conduct regular patrols of the site
* Deliver customer service to both staff and visitors.
* Support the staff with any reasonable request
* Ensure the relevant reports are completed in order for accurate information to be recorded
Training
For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self‑development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and immediately report, any Health & Safety hazards, or potential hazards, on site
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
* Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
* To maintain professional conduct in the face of difficult situations and challenging customers
* Complete an accurate and detailed entry of any incidents that occur on the system provided on site
* To call emergency services and Control Room to report all serious incidents
What We Are Looking For
* Valid Door Supervisor SIA Licence
* Excellent customer service skills
* Ability to make instant, positive connections with store teams
* Self‑starter, can act without direction
* Report writing skills essential
* Excellent communication skills
* Ability to work well under pressure
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme, the ability to customise benefits via our Choices portfolio, access to MiDeals discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and Mitie Stars recognition.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know by emailing at …
About Mitie
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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