Job Description
Customer Care Administrator\n\nWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.\n\nAt Bloor Homes we build more than quality homes. We build sustainable communities for future generations to enjoy.
However hard we try - and we try incredibly hard - it is only human to make mistakes very occasionally. Whenever we do make a mistake, we try even harder to put it right as quickly as possible and keep our customers totally satisfied. That’s where you could come in.
Our Customer Care department receives, responds to and tracks any defects, customer problems or complaints.\n\nWe are recruiting for a Customer Care Administrator to join our South Midlands Regional Office, based in Northampton. As part of this busy, friendly team, you will be required to monitor and update defects logged on internal systems, produce reports to show trends and outcomes, and produce and distribute weekly diaries and job sheets. You will also assist team members in raising contra-charge notices, monitoring and sending Customer Reminder notices, and providing general office and admin duties to the team.\n\nMAIN DUTIES\n\n * Monitoring and updating outstanding defects logged on internal systems.\n\n * Producing reports to show defect trends.\n\n * Weekly diary and job...