Role Summary
We are seeking an experienced and motivated Administration Line Manager to join our busy Emergency Department & Acute Medical team for Eastern Services. This is a pivotal role in ensuring the smooth running of administrative services that support the delivery of high-quality patient care in a fast-paced environment alongside helping support the Operational Team with patient flow.
As the Administration Line Manager, you will lead and manage the administrative team, ensuring efficient processes, excellent communication, and compliance with NHS standards. You will work closely with clinical and operational colleagues to maintain a patient-focused service.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
Key Responsibilities
1. Lead, manage, and develop the Emergency Department & Acute Medical Unit administrative team.
2. Oversee day-to-day administrative operations, including patient records, data entry, patient flow and reception services.
3. Ensure accurate and timely reporting of departmental performance metrics.
4. Implement and monitor compliance with NHS policies and procedures.
5. Support workforce planning, recruitment, and staff training.
6. Drive continuous improvement initiatives to enhance efficiency and patient experience.
7. Act as the first point of escalation for administrative issues within the department.
8. Support the Operational Team with patient flow and escalation.
About You
9. Proven experience in administration management, ideally within a healthcare setting.
10. Strong leadership and people management skills.
11. Excellent organisational and communication abilities.
12. Ability to work under pressure and adapt to changing priorities.
13. Knowledge of NHS systems, (EPIC) and processes.
14. Proficient in Microsoft Office and hospital administration software.
Working over 4 days (Mon-Friday)
Interview Date: To be confirmed
For further information please contact: Karen Moughton, Admin Services Manager on or via>It is advised to visit the Department prior to applying/interview.
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over, staff, making us the largest employer in Devon. Our core services, which we provide to more than, people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
15. National discount services such as the Blue Light Card and Health Service Discounts.
16. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
17. Car lease schemes.
18. The NHS Pension scheme (one of the most generous and comprehensive in the UK).
19. Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.