Property management team leader

Pear recruitment: Property Management Team Leader
Location: Lee
Salary: Up to £40,000
Hours: Mon – Fri 9am – 6pm

Our client is looking for an experienced Property Management professional to lead and inspire a high-performing team within one of the UK’s most recognised and fastest-growing property businesses.

This is an opportunity to take ownership of a well-established Property Management function, leading a team of 4 Property Managers responsible for approximately 700 fully managed properties while driving service excellence, operational performance and team development.

If you’re someone who enjoys building high-performing teams, improving processes and creating exceptional customer experiences — this could be your next step.

Why Join this, Team?

An award-winning place to build your career

Proud to be recognised as one of The Sunday Times Best Places to Work in the UK – 2026

Recognised at the Estate Agency Awards 2025

A business committed to investing in people, systems and continuous improvement

Real career progression

This isn’t a role with a ceiling.

You’ll have clear progression opportunities within Property Management leadership as well as exposure to adjoining departments including:

Lettings

Estate Agency

Operations & Support

Wider leadership opportunities across the business

Support that enables success

Our client’s property Managers are supported by dedicated specialist teams, allowing them to focus on delivering exceptional property management:

Separate pre-tenancy support

Dedicated credit control function

Local offices supporting the properties managed

Defined PM responsibilities and streamlined workflows

Ongoing investment in systems and process improvement

Development that doesn’t stop

Regular in-house training delivered by senior leadership

Coaching and leadership development

Continuous professional growth opportunities

Incentives and recognition programmes

The Role

As Property Management Team Leader, you’ll oversee the entire Property Management operation within your branch, ensuring outstanding customer experience while maintaining operational excellence across compliance, maintenance and portfolio performance.

You’ll lead from the front—creating accountability, developing people and delivering a culture of high standards and continuous improvement.

You’ll work closely with senior leadership to shape initiatives, improve performance and support wider business objectives.

Key Responsibilities

Leadership & Team Development

* Lead, coach and develop a team of 4 Property Managers

* Conduct regular 1:1s and performance reviews

* Build clear development plans and progression pathways

* Create a culture of accountability, engagement and collaboration

* Support recruitment, onboarding and retention initiatives

* Manage performance and address underperformance constructively

Operational Excellence

Oversee the 4 core pillars of Property Management:

Maintenance coordination

Property compliance

Review of third-party inspections/checkouts

Deposit negotiations and End of Tenancy management

Ensure service standards and KPIs are consistently achieved

Monitor workload distribution and portfolio health

Identify and implement process improvements

Communication & Performance

Host daily team meetings to align priorities and maintain momentum

Deliver regular reporting and operational updates to senior leadership

Monitor KPIs, customer satisfaction and business performance

Conduct audits and ensure consistent standards across the branch

Customer Experience

Act as the escalation point for complaints and complex cases

Build and maintain strong client relationships

Drive service improvements and customer retention

Promote a proactive and solutions-focused approach

Strategic Contribution

Contribute to business planning and long-term operational goals

Support wider PM initiatives across the group

Share insight and recommendations to improve efficiency and experience

What they are Looking for

Previous experience within Residential Property Management

Leadership experience managing or mentoring others

Strong understanding of compliance and operational processes

Commercial awareness and KPI management capability

Excellent communication and stakeholder management skills

A proactive mindset with a passion for developing people

Strong organisation and decision-making skills

Ability to drive change and improve performance

What Success Looks Like

You’ll thrive in this role if you:

Build an engaged and high-performing team

Deliver exceptional customer outcomes

Improve efficiency and service standards

Develop future leaders within Property Management

Contribute to the continued growth and success of the business

Ready to lead a team, influence change and build your career in an award-winning environment? We’d love to hear from you.

If you are interested in this Property Management Team Leader role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.

*Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.

Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client