Customer Service Advisor This role is a 12 month FTC to cover maternity leave and is 28 hours a week with the possibility of additional hours. Key responsibilities of this roles include: Making outgoing calls from an assigned call board along with taking inbound calls. Upselling products to Customers. Outbound calls to let customers know about promotions. Inputting emailed orders from customers and contract Groups for the whole of the UK. Learning monthly and weekly promotions and helping our customers receive the best deals possible. Dealing with customer issues or complaints. Communicating with other depots throughout the UK to ensure customers are receiving the best care possible. Working alongside the Territory Sales Managers assigned to each Depot. Placing Uplift lines in the system for customer returns. What we're looking for: Telesales/Customer Service experience is advantageous but not essential. We need people who are genuine and caring with great listening skills and the empathy to go the extra mile for customers on each and every call. You should be resilient with the ability to stay calm even when working under pressure and enjoy finding solutions to customer problems whilst adhering to operational processes. As you will be working on both inbound and outgoing calls, as well as assisting our customers you must be adaptable and confident in communicating both verbally and in written format. We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences. If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.