Department: Student Support
Location: Manchester (On-Site)
Type of Contract: Part Time (20 Hours)
Salary: £16,000 Per Anum
ROTA: 20 hours per week ranging across the below shift times:
Thursdays: 4pm – 8pm
Fridays: 4pm - 8pm
Saturdays: 9.30am - 3.30pm
Sundays: 9.30am - 3.30pm
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
The Role:
Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required
About the role:
Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction)
Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top up opportunities Student organisational and learning support:
Be proactive in identifying and supporting students who may be at risk. This will include, finding students before or after class, calling students, and following up with students once support/initiatives are put in place
Support students with workload management and life organisational skills. Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back
Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place.
About you:
Experience of working in FE/HE and in academic coaching
Experience of working in a widening participation environment or experience as a teaching assistant
Bachelor’s degree
Effective people, organisational and conflict management skills
Ability to be flexible to work days, evenings and weekends as required.
Desirable:
Evidence of performance to the highest standards of professionalism within a student focused service approach
Excellent communication skills (verbal and written)
Committed team player and able to work under pressure to tight timelines
Demonstrate a proactive outlook to work
What we offer:
25 days annual leave, plus 8 public holidays
1-day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
Perks@Work discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
Please note: This role is not eligible for sponsorship