We're looking for a Customer Care Assistant who's passionate about delivering exceptional service and creating positive experiences for every 4th & Reckless customer. You'll be the first point of contact for enquiries, ensuring our customers feel valued and heard — whether they're reaching out about an order, returns, or styling advice.
You'll work closely with our eCommerce, Logistics, and Marketing teams to maintain our brand's high standards and ensure a seamless customer journey from start to finish.
Your Mission:
* Deliver exceptional customer support across email, live chat, and social media
* Manage order queries, exchanges, and returns in line with company policies
* Track and resolve delivery issues promptly and professionally
* Maintain detailed and accurate customer records using internal systems
* Collaborate with internal teams to communicate customer feedback and improve the overall experience
* Uphold 4th & Reckless' tone of voice and brand values in every interaction
* Identify opportunities to go above and beyond — turning issues into positive brand moments
Requirements
* Previous experience in a customer service or eCommerce support role (fashion experience is a plus).
* Educational background within Fashion, Business, Marketing or related background is beneficial but not essential
* Exceptional written and verbal communication skills
* Strong problem-solving abilities with a calm and empathetic approach
* Highly organised with great attention to detail, accuracy and proactive nature
* Demonstrates a genuine passion and enthusiasm for the brand
* Comfortable using CRM tools and eCommerce platforms (e.g., Shopify, Zendesk, Gorgias)
* Team player with a collaborative and positive, "can-do" attitude
* Willingness to go above and beyond for customers and colleagues
Benefits
* Birthday day off
* 25-day holiday
* Flexible hours
* Vibrant team
* 40% off staff discount
* Team socials
* Free Parking
* Competitions
* Hybrid working - 4 days in the Altrincham office