Location: Ross-on-Wye Salary: £12.21 per hour Job Type: Permanent, Part-Time (20 hours per week) Create Healthier Communities with Halo Leisure At Halo Leisure, our mission is simple: “Creating Healthier Communities.” We provide affordable, accessible leisure facilities that help people of all ages stay active and healthy. We are looking for a confident, friendly, and reliable individual to join our supportive team in Ross-on-Wye. About the Role This is a dynamic dual role where you will be the face of our centre. You will balance the vital responsibility of poolside safety with the high-energy environment of our reception desk. Whether you are ensuring a safe swim or providing a warm welcome at the front door, you’ll be essential to our customers' experience. As a Lifeguard, you will: Provide safe supervision of the pool area and prevent accidents. Respond quickly to emergencies, performing rescues and first aid when required. Maintain a clean, safe, and professional poolside environment. As a Front of House Assistant, you will: Provide a professional welcome and helpful information to all visitors. Efficiently handle bookings, memberships, and general enquiries. Process payments accurately and maintain high customer service standards. Your Rota & Hours We operate a 4-week rolling rota to help you plan your work-life balance. Hours: 20 hours per week. Shifts: A mixture of early and late shifts. Weekends: Working 2 out of every 4 weekends. Operating Times: Mon-Fri (5:45 am - 9:15 pm) | Weekends (7:45 am - 1:30 pm). What We Are Looking For Qualification: A National Pool Lifeguard Qualification (NPLQ) is preferred. However, if you have the drive, we may provide training for the right candidate. Personality: A proactive, \"can-do\" attitude with excellent interpersonal skills. Composure: The ability to remain calm and focused under pressure. Experience: Previous customer-facing experience is a plus, but not essential. Why Join Us? (Benefits & Perks) Health & Fitness: Free use of all facilities (Gym, Swimming, Tennis, Golf, and more!). Family: Generous family discounts. Time Off: 25 days annual leave plus bank holidays (pro rata). Security: Enhanced maternity/paternity pay and additional employer pension contributions. Wellbeing: Access to an Employee Wellbeing Programme and Health Cash Plan. Discounts: Retail discount scheme and Cycle to Work scheme. Recognition: Staff awards, baby gifts, and long service rewards. How to Apply If you are ready to help us create a healthier community in Ross-on-Wye, we want to hear from you!