Logistics Coordinator
* Location: East Grinstead
* Pay: £12.21 per hour - £13.60 per hour
* Job Type: Temporary Ongoing
* Start Date: ASAP
We are currently seeking an experienced Logistics Coordinator to join a leading organisation on an ongoing temporary basis. This role offers a fantastic opportunity to provide crucial operational support and ensure high-quality service delivery to a diverse portfolio of clients.
Day-to-day of the role:
* Act as the primary point of contact for client queries via phone and email.
* Efficiently resolve day-to-day operational issues and maintain professional client interactions.
* Coordinate effectively with internal teams, including warehouse operations and carriers, to ensure seamless service delivery.
* Monitor client accounts to ensure all orders are processed accurately and on time.
* Utilise ticketing systems to track and update client queries within agreed Service Level Agreements (SLAs).
* Provide daily updates, reports, and insights to both clients and internal teams.
* Participate in client calls, manage follow-up actions, and support billing activities including carriage and bookings.
* Handle complaints by escalating and managing them to ensure timely resolution.
* Monitor Key Performance Indicators (KPIs) and report on service performance.
* Identify and contribute to process improvements to enhance overall service delivery.
Required Skills & Qualifications:
* Proven experience in logistics, fulfilment, or a client-facing operational role.
* Excellent communication skills with the confidence to engage with various stakeholders.
* Strong problem-solving skills with a keen attention to detail.
* Ability to prioritise tasks and work effectively under pressure.
* Familiarity with CRM systems, bespoke software, or ticketing platforms.
* A proactive and collaborative approach, comfortable with challenging existing processes to improve outcomes.
Benefits:
* Opportunity to work in a dynamic, fast-paced environment.
* Exposure to diverse logistical operations and client management.
* Gain valuable experience in a leading logistics organisation.
To apply for this Logistics Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.